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Wirkungsvolle Führung im Change-Management: Studie am Beispiel des Privatkundengeschäfts von Banken

Wirkungsvolle Führung im Change-Management: Studie am Beispiel des Privatkundengeschäfts von Banken

          
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About the Book

Masterarbeit aus dem Jahr 2011 im Fachbereich BWL - Unternehmensführung, Management, Organisation, Note: 1,6, Steinbeis-Hochschule Berlin, Sprache: Deutsch, Abstract: Fragestellung und Hintergrund der Thesis Die aktuelle Situation des Privatkundengeschäfts von Banken in Deutschland ist zurzeit geprägt durch eine steigende Komplexität und eine hohe Wettbewerbsintensität auf der Anbieterseite. Die Finanz- und Wirtschaftskrise und die daraus resultierenden regulatorischen Anforderungen, insbesondere im Wertpapiervertrieb der Banken, wirken belastend auf den Vertrieb von Bankdienstleistungen und führen zu einer hohen Veränderungsdynamik in der gesamten Finanzdienst-leistungsbranche. Durch die Erhöhung der regulatorischen Anforderungen werden zum einen neue Prozesse und Arbeitsabläufe in der Bank erforderlich zum anderen ist eine Veränderung in der Interaktion mit dem Kunden notwendig. Anhand des folgenden Beispiels soll die Herausforderung an den Vertrieb kurz verdeutlicht werden. Der Schwerpunkt der Veränderungsprozesse in der neuen 0815-Bank liegt aktuell im Zusammenwachsen mit der ABC-Bank. Die Integration der beiden Banken zu einer neuen, erfolgreichen Einheit ist das entscheidende Ziel dieses tiefgreifenden Veränderungsprozesses. Für die Führungskräfte der 0815-Bank stellt sich die elementare Frage, wie sie die an sie gestellte Erwartungshaltung erfüllen können. Auf der einen Seite wird erwartet, dass sie das operative Geschäft ihres Teams effizient planen, steuern, kontrollieren und ihre Mitarbeiter situativ und angemessen führen. Auf der anderen Seite sollen sie für Weiterentwicklung, Veränderung und Innovation in ihrem Geschäftsbereich sorgen. Die erfolgreiche Umsetzung radikaler Veränderungsprozessen wird genauso zur Führungsaufgabe wie die Organisation des permanenten Wandels im Unternehmen. Wie diese Aufgabe vor dem Hintergrund der aktuellen Situation in der Finanzdienstleistungsbranche und dem Integrationsprozess innerhalb der 0815-Bank erfüllt werden k


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Product Details
  • ISBN-13: 9783656245414
  • Publisher: Grin Publishing
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Spine Width: 7 mm
  • Weight: 172 gr
  • ISBN-10: 365624541X
  • Publisher Date: 17 Aug 2012
  • Height: 210 mm
  • No of Pages: 124
  • Series Title: German
  • Sub Title: Studie am Beispiel des Privatkundengeschäfts von Banken
  • Width: 148 mm


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