Chapter 6Artificial intelligence and customer service relationshipEssentials of robotic organizational behavioral learningThe importance of management skills is essential, if any organizations hope to raise efficiency or improve performance. Organizations need to learn how to balance hard and soft skill, how to manage social and human skills whch reflect the ability to get along with other people are increasingly important attributes at all levels of management. Managers ought need to spend most time operating between the " hard skills", such as conducting disciplinary matters or how to allocate of budgets, and " soft skills", such as counselling, or giving support and advice to a member of staff. Managers also needed to be trained to raise technical competence, related to specific tasks, how to supervise and train subordinate staffs, and with day-to-day subordinate staff, and with day-to-day operations concerned in the actual production of goods and services; social and human skills relates to interpesonal relationship in working with and through other people, and how to judge to achieve effective teamwork and direction, and leadership of staff to achieve co-ordinated effort to particular situation and flexibilty in adopting the most appropriate style of management, raising conceptual ability in order to view he complexities of the operations of the organization as a whole, including environmental influences. Mc Donald soft skill organizational behaviorIt also involves decision-making skills, relates to the overall making of the organization and to its stragegic planning in long time, such as McDonald restaurant has good strategic management to manage its global branches of franchise restaurants in organizational behavioral view successfully. So, it can attract many investors buy its franchises to learn how to do McDonald fast food restsurants . It's investors number is increasing, due to it has good significant organizational behavior as well as its managers know how to apply " soft skills" and " hard skills" to manage them effectively.So, organizational behavior and organizational performance seems have close relationship. If the organization can build the most effective and efficient organizational behavior, managers know how to manage employee individual behavior, then the performance ought will be improved, even customers won't complaint or feel unsatisfactory easily, they will feel satisfactory to their staffs service performance, such as McDonald fast food restaurant case, global McDonald fast food franchise restaurants eating customers complain bumber is low in general, because instead of their front line service staffs performance and attitude can let them to feel satisfactory,