Which current operational metrics are good predictors of customer satisfaction/loyalty? How do you measure the success of your VoC solution? Where will the improvement be made? How do you build a dashboard to track your VoC metrics? Who will make the improvement?
This astounding Voice Of Customer self-assessment will make you the principal Voice Of Customer domain adviser by revealing just what you need to know to be fluent and ready for any Voice Of Customer challenge.
How do I reduce the effort in the Voice Of Customer work to be done to get problems solved? How can I ensure that plans of action include every Voice Of Customer task and that every Voice Of Customer outcome is in place? How will I save time investigating strategic and tactical options and ensuring Voice Of Customer costs are low? How can I deliver tailored Voice Of Customer advice instantly with structured going-forward plans?
There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Voice Of Customer essentials are covered, from every angle: the Voice Of Customer self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Voice Of Customer outcomes are achieved.
Contains extensive criteria grounded in past and current successful projects and activities by experienced Voice Of Customer practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Voice Of Customer are maximized with professional results.
Your purchase includes access details to the Voice Of Customer self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria:
- The latest quick edition of the book in PDF
- The latest complete edition of the book in PDF, which criteria correspond to the criteria in...
- The Self-Assessment Excel Dashboard
- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation
- In-depth and specific Voice Of Customer Checklists
- Project management checklists and templates to assist with implementation
INCLUDES LIFETIME SELF ASSESSMENT UPDATES
Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
