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Verkauf von Dienstleistungen über Electronic Commerce am Beispiel von elektronischen Flugreservationen

Verkauf von Dienstleistungen über Electronic Commerce am Beispiel von elektronischen Flugreservationen

          
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About the Book

Inhaltsangabe: Einleitung: Electronic Commerce gewinnt im Zeitalter von Informatisierung, Globalisierung und Individualisierung immer mehr an Bedeutung. Kurzgefaßt versteht man hierunter den Verkauf von Gütern und Dienstleistungen über das World Wide Web. Dies hat auch der Warenhandel und die Dienstleistungsbranche erkannt, die in immer stärkeren Maße das Internet als neue Vertriebsschiene einsetzt. Der Kunde kann in Sekundenschnelle Informationen zu beliebigen Produkten und Dienstleistungen abrufen und sich dann von zu Hause aus für den Kauf oder Nicht-Kauf entscheiden. Diesen Mehrwert haben vor allem die US-Amerikaner erkannt, bei denen E-Commerce schon seit geraumer Zeit zum Alltag gehört. Auch in Deutschland gewinnt E-Commerce täglich verstärkt an Akzeptanz. Hier entstehen nach amerikanischen Vorbild immer mehr virtuelle Marktplätze. Einer davon ist der Reisemittlermarkt. In den USA zählt der Reisemarkt bereits zu den umsatzstärksten Branchen des Internet (1,5 Mrd. $). War die Reservierung eines Flugtickets bis vor wenigen Jahren ausschließlich über Reisebüros oder über Verkaufsstellen der Airlines möglich, so kann man heutzutage per Mausklick vom PC aus auf die ver-schiedenen Reservationssysteme der Airlines zugreifen und den gewünschten Flug buchen. Damit stellt sich grundsätzlich die Frage, welche Veränderungen es in der Vertriebs- bzw. Informationsstruktur des Tourismus kurz-, mittel- oder langfristig geben wird und daraus resultierend, ob das klassische Reisebüro im Zeitalter von E-Commerce überhaupt noch eine Existenzberechtigung hat. Ziel der vorliegenden Arbeit ist es, die sich durch den Einsatz neuer Medien ergebenden Veränderungen innerhalb der Tourismusbranche darzustellen, sowie auch die ökonomischen Auswirkungen am konkreten Beispiel der elektronischen Flugreservationen durch den Einsatz von E-Commerce zu verdeutlichen. Die Betrachtung beschränkt sich dabei hauptsächlich auf den deutschen Markt; allerdings fällt diese Einschränkung gerade beim


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Product Details
  • ISBN-13: 9783838647173
  • Publisher: Diplom.de
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Spine Width: 6 mm
  • Width: 148 mm
  • ISBN-10: 3838647173
  • Publisher Date: 18 Nov 2001
  • Height: 210 mm
  • No of Pages: 92
  • Series Title: German
  • Weight: 131 gr


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