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Untersuchung der Einsatzmöglichkeiten und organisatorische Gestaltung von Profit-Center-Konzepten im Service von Unternehmen des Maschinen- und Anlagenbaus

Untersuchung der Einsatzmöglichkeiten und organisatorische Gestaltung von Profit-Center-Konzepten im Service von Unternehmen des Maschinen- und Anlagenbaus

          
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About the Book

Inhaltsangabe: Inhaltsverzeichnis: Inhaltsverzeichnis: Verzeichnis der AbbildungenIV Verzeichnis der TabellenV 1.Einleitung1 2.Grundlagen3 2.1Der Begriff „Service"4 2.1.1Die Entwicklung des Kundendienstes4 2.1.2Der Kundendienst5 2.1.3Der Servicebegriff5 2.1.4Das Leistungsspektrum des Service6 2.1.5Abgrenzung zu anderen Unternehmensfunktionen7 2.2Grundbegriffe des Rechnungswesens8 2.3Profit Center: Begriff und Abgrenzung11 2.3.1Definition11 2.3.2Herkunft12 2.3.3Das Expense-Center13 2.3.4Das Cost-Center14 2.3.5Das Revenue-Center15 2.3.6Das Leistungszentrum15 2.3.7Das Profit-Center16 2.3.8Das Investment-Center17 2.4Modelle der betrieblichen Organisation19 2.4.1Das funktionsorientierte Organisationsmodell19 2.4.2Die Objektorganisation20 2.4.3Die Matrix-Organisation21 3.Die Stellung und Struktur des Service24 3.1Die Stellung des Service im Markt25 3.1.1Die unternehmensexternen Aufgaben des Service25 3.1.2Wettbewerbsstrategien des Service-Managements27 3.1.3Die Preisgestaltung von Service-Leistungen33 3.2Die Kosten- und Leistungsstruktur des Service35 3.2.1Die Kosten des Service35 3.2.2Die Leistungen des Service36 3.3Die Stellung des Service im Unternehmen38 3.3.1Unternehmensinterne Leistungsbeziehungen38 3.3.2Die internen Informationsbeziehungen40 3.3.3Die organisatorische Eingliederung des Service42 3.3.4Das Ersatzteilwesen44 4.Bewertung des Einsatzes von Profit-Center-Konzepten47 4.1Service als Unternehmensaufgabe48 4.2Die Serviceabteilung als Verantwortungszentrum51 4.2.1Die Dezentralisierung von Entscheidungen51 4.2.2Die Delegation von Verantwortung53 4.3Die Bewertung der Center-Konzepte55 5.Randbedingungen von Profit-Center und Leistungszentrum58 5.1Organisatorische Voraussetzungen59 5.1.1Der Einfluß der Unternehmensgröße59 5.1.2Auswirkungen der Verbundbeziehungen61 5.1.3Reglementierung von Einkauf, Verkauf und Preisgestaltung63 5.1.4Gestaltung der Informationsbeziehungen66 5.2Die Gestaltung von Verrechnungspreisen70


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Product Details
  • ISBN-13: 9783838636313
  • Publisher: Diplom.de
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Spine Width: 7 mm
  • Width: 148 mm
  • ISBN-10: 3838636317
  • Publisher Date: 02 May 2001
  • Height: 210 mm
  • No of Pages: 120
  • Series Title: German
  • Weight: 168 gr


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Untersuchung der Einsatzmöglichkeiten und organisatorische Gestaltung von Profit-Center-Konzepten im Service von Unternehmen des Maschinen- und Anlagenbaus
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