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Una Excelente Guía Para Comunicación No Violenta

Una Excelente Guía Para Comunicación No Violenta

          
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About the Book

La comunicación noviolenta ofrece técnicas que ayudan a las personas a realizar bien cada una de las cuatro etapas del proceso de comunicación, tanto al escuchar a los demás como al hablar frente a los demás.

Por tanto, en cualquier diálogo, una persona que practica la técnica se esfuerza por recuperar el estado natural de compasión que le permite observar objetivamente lo que dice la otra persona, incluso cuando las palabras despiertan prejuicios o son hostiles. Luego, puede identificar los sentimientos que se expresan y las necesidades detrás de esos sentimientos, de modo que pueda comprender las necesidades reales de la otra persona. Al expresarse, la persona trata de dar una mirada objetiva a la situación (observación), de identificar honestamente lo que siente (sentimientos) y lo que motiva su intervención (necesidad), y trata de formular claramente lo que siente. / ella / es. quiere (pregunta). En particular:

Observe la situación: este paso implica aprender a distinguir entre evaluación y observación. Se trata de sustituir generalizaciones y juicios abusivos (a menudo fuentes de conflicto) por una descripción detallada y precisa de los hechos. Si el interlocutor se siente juzgado, tenderá a ponerse en una posición de autodefensa en lugar de escuchar y comprender. Además, las valoraciones hacen que el mundo sea estático y propenso a la estandarización, mientras que la realidad cambia constantemente.

"El lenguaje es una herramienta imperfecta para hablar de estabilidad y normalidad, mientras que la realidad cambia y se compone de diferencias.

Reconocer el sentimiento: se trata de tomar conciencia del sentimiento causado por la situación anterior y nombrarlo utilizando todo el vocabulario afectivo. Se trata de saber expresar lo que uno siente con honestidad y sentido común, sin miedo a ser vulnerable y evitando expresar una opinión o interpretar (verbo "sentir" al expresar un pensamiento más que un sentimiento). Necesitamos conocernos a nosotros mismos para distinguir entre lo que sentimos y lo que pensamos que somos. La falta de vocabulario emocional es a menudo sinónimo de mala comunicación


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Product Details
  • ISBN-13: 9781801970945
  • Publisher: Sannainvest Ltd
  • Publisher Imprint: Alonso Venaquez
  • Height: 229 mm
  • No of Pages: 88
  • Spine Width: 5 mm
  • Width: 152 mm
  • ISBN-10: 1801970947
  • Publisher Date: 01 Apr 2021
  • Binding: Paperback
  • Language: Spanish
  • Returnable: N
  • Weight: 131 gr


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