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Excellent Service À La Clientèle Dans Le Commerce de Détail

Excellent Service À La Clientèle Dans Le Commerce de Détail

          
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About the Book

Fournir un service à la clientèle efficace et opportun est essentiel pour toute industrie, et il en va de même pour le secteur du commerce de détail. Sans un service clientèle adéquat et opportun, une entreprise est sûre de perdre beaucoup de clients.

Alors pourquoi avez-vous besoin d'un service clientèle efficace pour traiter les demandes des clients ?

Dans cette série "Excellent service à la clientèle", vous découvrirez comment offrir le meilleur service à la clientèle, quelle que soit la situation. Le service à la clientèle, c'est avoir ce que les clients veulent quand ils le veulent. Le service à la clientèle englobe tous les aspects de votre entreprise qui montrent comment vos produits répondent aux besoins et aux souhaits des clients. Pour avoir un excellent service à la clientèle, vous devez savoir comment attirer et garder le bon client, un peu comme pour les rencontres amoureuses !

Historiquement, les détaillants ont eu des difficultés à attirer et à retenir du personnel de terrain qualifié - expérience client/ventes/gestionnaires de magasin/opérations, etc. Comme l'échelle des salaires du secteur est généralement basse, les personnes recrutées n'apportent pas la passion et le dévouement nécessaires à leurs fonctions.

Combien de fois quittons-nous un détaillant en ayant le sentiment, en tant que consommateur, d'avoir bénéficié d'un excellent service à la clientèle ? Malheureusement, pas assez souvent - surtout dans le climat économique actuel !

Les détaillants représentent une composante essentielle de notre économie. Les clients sont prêts à faire des investissements considérables pour satisfaire leurs besoins, mais savez-vous quelle part vous pouvez avoir de ces investissements ? Et savez-vous ce qui peut empêcher les gens d'acheter des marchandises dans votre magasin ?

Dans ce GUIDE, vous verrez comment aider vos clients à surmonter leurs réticences à dépenser leur argent dans votre magasin et comment cela pourrait vous être profitable dans les mois à venir.

Le "service client" est devenu un tel mot à la mode au cours des deux dernières décennies que tout le monde prétend le posséder. Mais pensez à vos expériences d'achat et de service et réalisez que c'est une denrée relativement rare ! Ce GUIDE vous aidera à donner la priorité au client dans VOTRE entreprise.


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Product Details
  • ISBN-13: 9798815397989
  • Publisher: Independently Published
  • Binding: Paperback
  • Language: French
  • Returnable: N
  • Weight: 208 gr
  • ISBN-10: 8815397981
  • Publisher Date: 02 May 2022
  • Height: 229 mm
  • No of Pages: 148
  • Spine Width: 8 mm
  • Width: 152 mm


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