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Transforming Transactions Into Interactions(TM): How to increase revenue, ratings and repeat customers

Transforming Transactions Into Interactions(TM): How to increase revenue, ratings and repeat customers

          
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About the Book

Transforming Transactions Into Interactions(TM) is the assembled wit, wisdom, insight, and expertise of 23 world-class entrepreneurs, coaches, trainers, and professional speakers! It's a perfect book to read when growing a business or personally, when starting out, and when starting anew. It covers all the essential topics like the importance of creating relationships with your customers for a thriving business, how to build personal resiliency, the mechanics of getting new business, and how to live a healthy and successful life. In business, do you have a high employee turnover? Your employee churn rate is an indicator of your customer churn. Are you losing sales opportunities, repeat customers, missing out on good reviews and free, good word of mouth marketing? If you want to have your customers be your marketing salesforce, Transform Transactions Into Interactions(TM) for your customer and make sure they leave with a positive and memorable experience. Connection = Profit(TM). Your ability to meet and grow your bottom line numbers is your ability to develop relationships with your customers.This gem of an anthology includes the combined experience of many lifetimes, and reading it will ensure you can take the next step in your entrepreneurial journey to achieve your goals in business, and in your personal life!
About the Author: Jill Raff is the Customer Experience Strategist and CEO of Raff & Associates. She is a creative problem solver with a keen eye and awareness to all things "customer experience". Jill is an author, speaker and consultant to raise customer experience appreciation and help organizations prosper through elevating and prioritizing their customers. Jill uses her deep culinary background and proficiency amongst other industries, spanning across 3 continents, to help organizations, businesses, and restaurants decrease their employee turnover rate and increase their revenues, ratings and repeat customers. Understanding the gap from her own experiences, Jill developed her proprietary Seven Pillar Process for a Customer Experience Transformation(TM). Her unique value is in her ability to weave strategies from across industries, cross-pollinating multiple practices otherwise not used in the single lane of one industry. Jill helps business owners cut the chains of being a 24/7 slave to ones' business of constantly putting out fires, through creating a highly functioning company with life-ling repeat customers, in order to live the life and lifestyle of their dreams (often why they first went into business). The goal of not only helping businesses thrive, but also to connect more people within their experiences as customers, is what lights Jill up. Some of Jill's experiences and qualifications, all with a customer experience focus at the core include: growing up in the McDonald's Corporation "family"; being a Fashion Designer in renown American & European labels such as Anne Klein & Co., Les Copains, Emanuel of Emanuel Ungaro; earning her "Grand Diplome" in Cuisine and Patisserie from Le Cordon Bleu, Paris; Working as a "Stagier" in Harrod's Pastry Kitchen, at François Payard, and Guido Ristorante, a 1* Michelin in Piemonte, Italy. Jill was a NYC Food Stylist with work in Food & Wine Magazine, Bon Appetit, Godiva Chocolates, NBC Today Show & Fox & Friends Morning Shows, Cookbooks, and more. Jill was the Marketing Director of The Friendship Stone, LLC and as licensed Realtor(R) in NY and TX, she's closed over $20 Million in sales.


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Product Details
  • ISBN-13: 9781981458417
  • Publisher: Createspace Independent Publishing Platform
  • Publisher Imprint: Createspace Independent Publishing Platform
  • Height: 254 mm
  • No of Pages: 188
  • Spine Width: 10 mm
  • Weight: 335 gr
  • ISBN-10: 1981458417
  • Publisher Date: 17 Dec 2017
  • Binding: Paperback
  • Language: English
  • Returnable: N
  • Sub Title: How to increase revenue, ratings and repeat customers
  • Width: 178 mm

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