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traitement des opérations au guichet des Institutions de Microfinance

traitement des opérations au guichet des Institutions de Microfinance

          
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About the Book

Dans un contexte de concurrence aiguë et devant satisfaire une clientèle de plus en plus demandeuse de la globalité des services bancaires, les institutions de microfinance sont confrontées à la pénurie d'un personnel capable de répondre efficacement à ces défis. De manière générale, les opérations de banque que les IMF sont obligées d'offrir à leurs clients nécessitent des connaissances spécifiques dont les agents sont généralement dépourvus en l'absence de formation adéquate ou d'expérience professionnelle préalable. Cet ouvrage est un véritable guide opérationnel, permettant aux agents de microfinance non seulement de comprendre le secteur dans lequel ils travaillent, mais aussi d'avoir une connaissance des contours juridiques des diverses opérations du guichet et surtout d'en maîtriser les étapes d'exécution sécurisée et rentable. Lorsqu'on connaît l'impact de la qualité du service sur la fidélisation de la clientèle, on ne peut que saluer l'initiative et souhaiter qu'elle soit rapidement suivie par d'autres fascicules sur les autres domaines d'activité de la microfinance.


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Product Details
  • ISBN-13: 9786138494119
  • Publisher: KS Omniscriptum Publishing
  • Publisher Imprint: Editions Universitaires Europeennes
  • Height: 229 mm
  • No of Pages: 116
  • Spine Width: 7 mm
  • Width: 152 mm
  • ISBN-10: 6138494113
  • Publisher Date: 16 Jul 2019
  • Binding: Paperback
  • Language: French
  • Returnable: N
  • Weight: 182 gr


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