The purpose of this book is to provide a training methodology that should be applied to all workplace training programs or courses to ensure success. I call my approach to training: DITHA Develop, Implement, Train, Hold Accountable - not rocket science. However, for workplace training to be highly effective, all components must be present and all components need to have specific elements. I cannot list all of them on the back cover, that is what the book itself is for; however, the elevator speech (or pitch) version follows: Develop - must contain material that not only allows the participants to demonstrate skills and knowledge, but ensures that the participants demonstrate that they can apply what was learned during training, properly on the job. Implement - the training room needs to mirror the workplace, exactly; both in terms of the ongoing work in the classroom, and the participants' behavior and approach to the training (i.e. work readiness behaviors and skills). Train - the trainers need to follow the training course as laid out; this is not about the trainer; it is not even primarily about the participants; it's about the business itself. Hold Accountable - after successfully completing training the participants must be held accountable for transferring the behaviors and/or skills taught during training to the workplace. In fact performing what was taught properly on the job, must be part of all employees' formal performance appraisals. Put it all together and you have the author's DITHA Approach to Training. The book goes into a lot more detail and includes: specific items that need to be included in a training program's curriculum in order to ensure success; how to write demonstrated competency statements; tools to use to verify that the participants are applying what was taught during training every day on the job, and much, much more.
About the Author: Jay Goldberg, MBA, is a former Service Director for Citibank. At Citibank, Mr. Goldberg specialized in customer service management, measurement, training, capacity planning, profitability, MIS reporting, and strategic planning. After almost fourteen years with Citibank, Mr. Goldberg left to form his own consulting firm, DTR Inc. DTR Inc. specializes in writing business plans, developing workplace training programs, designing and implementing customer service strategies, performing strategic planning and market research (e.g., surveys, focus groups, etc.), helping businesses build their brands, and training managers and employees. At DTR Inc., Mr. Goldberg developed the program parameters, program strategy, curriculum, lesson plans, assessments, competency statements, and certification tests for a Work Readiness Training Program called the best Work Readiness Certification Program in the United States by a representative of the National Skills Standard Board at a presentation of the Program in Jacksonville, Florida on 01/13/03. Mr. Goldberg later updated, modified and added to that Program for a second client and wrote a book, "How to Get, Keep and Be Well Paid in a Job" (ISBN = 9781505575835), specifically written for individuals looking to improve their work readiness skills. Mr. Goldberg's best selling books are his work readiness training series for training and classroom use. This four module series includes instructor/trainer books (Workplace Basics, Workplace Skills, People Skills, Customer Service) and student books (Workplace Basics: Student Book, Workplace Skills: Student Book, People Skills: Student Book, Customer Service: Student Book). The student books do not contain the answers to the exercises in the books. In 2007, Mr. Goldberg was instrumental in helping the Palm Beach County Resource Center develop a revolutionary Entrepreneurship Training Program. The program's structure was unlike any other in the marketplace, and would prove to be highly successful. In 2012, Mr. Goldberg's entrepreneurship book, "Building a Successful Business," (ISBN = 9781470000639) was published. The book is now being used as a textbook for entrepreneurship courses. The book is both a textbook and a workbook with tools entrepreneurs can use to help start, grow and manage their businesses. visit http: //www.DTRConsulting.BIZ fr more information.