About the Book

• Strictly as per syllabus of Indian Nursing Council on Ward Management.
• Concise, simplified and easy to use.
• Student-friendly presentation.
• Helps to build leadership skills in nurses.
• Understand the management responsibility.
• Helps to provide total quantity care to the patient.

About the Author

I Clement MA (Sociology), MA (Child Care & Education) MSc (Nursing), PhD (Nursing)

Table of Contents:
SECTION-1 Introduction Chapter 1 Introduction to Ward Management 1 Factors Influencing Ward Management 2 Functions of Ward Sister 5 Organization Principles in Ward Management 8 Chapter 2 Management 10 Definitions 10 Concept of Management 11 Characteristics of Management 11 Management is a Profession 11 Principles of Management 12 Levels of Management 14 Steps of Management Process 15 Functions/Activities of Management 16 Chapter 3 Nursing Service Department 19 Meaning of Nursing Service 19 Definition 20 Nursing Service Department 20 Essentials of Nursing Service 20 Classification of Nursing Practice Personnel 21 Functions of the Nursing Service Department 21 Factors Influencing Nursing Service 22 Common Nursing Service Activities 26 Roles and Responsibilities 26 Chapter 4 Nurse Manager 28 Meaning of Nurse Manager 28 Qualities of Manager 29 Basic Functions of a Manager 29 Responsibilities of Nurse Manager 30 Role of Nurse Manager 32 Social Responsibilities of the Manager 34 Chapter 5 Ward Environment 38 Nursing Unit Environment 38 Essential Areas and Facilities 39 Influence of External Environment 40 Furnishing Patient Unit 42xii Textbook on Ward Management in Nursing Practice Chapter 6 Patient Care Management 44 Principles of Quality of Nursing Care 44 Administrating Nursing Care to the Patient 46 Factors that Influencing Quality Patient Care 47 Methods of Patient Care 48 Role and Functions of a Nurse 50 Management of Patient Care 51 Patient Safety in the Hospital 55 SECTION-2 Principles of Management Chapter 7 Planning 57 Definition 58 Principles of Planning 58 Importance of Planning 58 Characteristics of Planning 59 Compartment of Planning 59 Types of Planning 60 Methods of Planning 61 Chapter 8 Organization 66 Definition 66 Aims of Organization 67 Nature of Organization 67 Importance or Organization 68 Types of Organization Structure 69 Principles of Organization 69 Principles of Organization in Nursing 72 Principles of Organization by Henri Fayol 72 Organization Charts 77 Benefits of Good Organization 78 Types of Organization 79 Chapter 9 Directing/Leading 89 Definition 89 Characteristics of Direction 90 Principles of Directing 90 Issuing Orders in Direction 92 Characteristics of Good Orders 92 Elements of Direction 93 Chapter 10 Leadership in Nursing 95 Definition 95 Importance of Leadership 96 Characteristics of Leadership 96 Main Functions of Leader 97 Leadership Styles 99 Autocratic Style 99Contents xiii Democratic Style 101 Participation Style 102 Laissez Faire Style 102 Leadership as a Continuum 103 Building Effective Leadership 105 Chapter 11 Staffing 107 Definition 107 Importance of Staffing 108 Steps of Staffing 109 Functions of Staffing 110 Factors Influencing Number of Nurses 110 Staffing Norms 111 Chapter 12 Budgeting 113 Definition 113 Meaning of Budget 113 Purpose of Budget 114 Features of Budget 114 Importance of Budget 114 Principles of Budget 115 Classifications of Budget 116 Essential Requisition for Budget 117 Steps in Budgeting 118 Advantages of Budget 119 Limitations of Budget Process 120 Disadvantages of Budget 120 Chapter 13 Controlling 122 Definition 122 Steps in Control Process 123 Importance of Controlling 123 Essentials of Good Control System 124 Types of Control System 124 Advantages of Control 125 Role of Head Nurse in Ward Control 126 SECTION-3 Techniques and Methods in Ward Management Chapter 14 Material Management 127 Definition 127 Basic Principles of Material Management 128 Purposes of Material Management 128 Process of Material Management 129 Types of Material 129 Material Management Procedures 130 Elements of Material Management System 131xiv Textbook on Ward Management in Nursing Practice Chapter 15 Inventory Control 133 Meaning of Inventory Control 133 Definition 134 Objectives and Classification of Inventory 134 Steps in Inventory Control 135 Functions of Inventory Control 135 Selective Controls in Material Management 135 Principles of Inventory Management 138 Advantages of Inventory 138 Disadvantages of Inventory 138 Chapter 16 Duty Roster 139 Aims of Duty Roster 139 Objectives of Duty Roster 140 Purpose of Duty Roster 140 Principles of Planning Duty Roster 140 Steps in Planning Duty Roster 141 Guide to Compiling Duty Roster 144 Chapter 17 Patient Assignment 147 Objectives of Patient Assignment 147 Principles of Patient Assignment 147 Assignment Planning Process 148 Patient Assignment Classification 150 Chapter 18 Personnel/Human Resource Management 155 Definition 156 Objectives of Personnel Management 156 Recruitment 157 Selection 158 Placement 159 Staff Orientation 159 Training 161 Retaining 162 Promotion 162 Human Resource Planning 163 Functions of Personnel Management 163 Chapter 19 Organization Chart in Nursing 168 Purposes of Organization Chart 168 Characteristics of an Effective Organizational Chart 168 Principles of Organization Chart 169 Types of Organization Chart 169 Organization Chart in Nursing 171 Advantages of Organization Chart 171 Disadvantages of Organization Chart 172 Chapter 20 Records and Reports in Wards 173 Purpose of Records 173 Importance of Records 174Contents xv Principles of Record Writing 175 Types of Records 175 General Rules of Recording 176 Nurses Responsibility in Recording 176 Purpose of Reports 177 Types of Reports 177 Principles of Record Keeping 179 Nurses Responsibility in Record Keeping 180 Chapter 21 Nursing Rounds 182 Definition 182 Purposes of Nursing Rounds 182 Importance of Nursing Rounds 183 Role of Head Nurse in Nursing Rounds 184 Advantage of Nursing Rounds 184 Disadvantages of Nursing Rounds 185 SECTION-4 Skills in Ward Management Chapter 22 Interpersonal Relationship 187 Elements of Professional Communication 187 Principles of Interpersonal Relationship 189 Interpersonal Relationship System in Nursing 190 Establishment of Interpersonal Relationship 192 Problems of Improper Interpersonal Relationship 192 Chapter 23 Problem Solving 195 Definition 195 Skills of Problem Solving 196 Problem Solving Cycle 197 Scientific Method of Problem Solving 199 Problem Solving Stratergy 200 Chapter 24 Decision Making 203 Characteristics of Decision Making 203 Decision Making Process 203 Effective Decision Making Process 204 Steps in Decision Making 206 Decision Making Mechanism 207 Advantages of Decision Making 207 Human Factors in Decision Making 208 Role of Creativity in Decision Making 209 Individual Decision Making 211 Group Decision Making 212 Chapter 25 Communication System in Management 214 Definition 214 Nature of Communication 215 Kinds and Modes of Communication 216xvi Textbook on Ward Management in Nursing Practice Purposes of Communication 216 Importance of Communication 217 Principles of Communication 217 Communication Process 218 Factors Affecting Communication 220 Basic Communication Skills 223 Barriers in Communication 225 Method to Overcome Barriers of Communication 227 Chapter 26 Human Relations 230 Definition 230 Meaning of Human Relations 231 Human Relations in the Context of Nursing 231 Importance of Human Relations 231 Nurses Role in Human Relations 232 Chapter 27 Public Relations 234 Definition 234 Need of Public Relations 234 Steps in Public Relations 235 Tools and Techniques of Public Relations 235 Aims and Objectives of Public Relations 236 Bulletin as a Tool in Public Relations 237 Techniques in Public Relations 237 Nurses Role in Public Relations 237 Chapter 28 Time Management 238 Definition 238 Benefits of time Management 238 Barriers to Effective time Management 239 Symptoms of Ineffective Time Management 239 Reasons of Ineffective Time Management 239 Principles of Time Management 240 Chapter 29 Supervision 243 Definition 243 Objectives of Supervision 244 Functions of Supervisor 244 Factors Influencing Effective Supervision 245 Principles of Supervision 246 Qualitifications of Supervisor 246 Qualities of Supervisor 246 Techniques of Supervision 247 Supervision Methods 247 Chapter 30 Stress Management 249 Definition 249 Causes of Stress 250 Types of Stress 252 Stress Response 252Contents xvii Manifestations of Stress 254 Stress Management Strategy 255 Nursing Management of Stress 259 Nursing Diagnosis 260 Planning 260 Implementation 261 Minimizing Anxiety 261 Stress Management 262 Nursing Intervention in Stress Reduction 264 Coping Enhancement 265 Relaxation Techniques 267 An Individual Stress Management Program 268 Chapter 31 Auditing 271 Definition 271 Types of Auditing 272 Purpose of Nursing Audit 272 Objectives of Nursing Auditing 273 Characteristics of Auditing 273 Benefits of Audit 274 Nursing Audit 274 History of Nursing Audit 274 Nursing Auditor 275 Methods of Audit 275 Qualities of Nursing Auditor 276 Advantages of Nursing Audit 276 Disadvantages of Nursing Audit 276 Methods of Nursing Audit 277 Audit Committee 278 Audit as a Tool for Quality Controls 279 Chapter 32 Standards in Patient Care 281 Purpose of Standards 281 Characteristics of Standards 282 Principles of Patient Care Standards 282 Sources of Nursing Standards 283 Classification of Standards 283 Nursing Standards and Nurses Role 284 Role of Head Nurse in Maintaining Standards 285 Implementation of Standards 285 Chapter 33 Quality Assurance 287 Definition 287 Objectives of Quality Assurance 287 Goals of Quality Assurance 288 Components of Quality Assurance 288 Quality Assurance Cycle 289 Steps of Quality Assurance 291 Quality Assurance in Nursing 292xviii Textbook on Ward Management in Nursing Practice Chapter 34 Total Quality Management 294 Definition 294 Objectives of Total Quality Management 295 Total Quality Management—Tools 295 Total Quality Management—Principles 296 Elements of Total Quality Management 297 Total Quality Management Process 302 Chapter 35 Performance Appraisal in Nursing 304 Definition 304 Purpose of Performance Appraisal 305 Principles of Performance Appraisal 305 Criteria for Performance Appraisal 306 Tactics of Performance Appraisal 306 Performance Appraisal Methods 307 Performance Appraisal Tool 309 Chapter 36 Discipline in Management 311 Meaning of Discipline 311 Advantages of Discipline 312 Causes of Indiscipline in Staffing 312 Dealing with Disciplinary Problems 313 Errors in Discipline 314 Management in Disciplinary Action 314 Role and Functions of Administrator in Discipline 315 Chapter 37 Evaluation in management 317 Objectives of Evaluation 317 Purposes of Evaluation 317 Qualities of Good Evaluative System 318 Evaluation Process 319 Comparison 321 Corrective Action 322 Classifications of Evaluators 322 Limitations of Evaluation 323 SECTION-5 Staff Development Chapter 38 Staff Development: Basics 325 Meaning of Staff Development 325 Importance of Staff Development 326 Staff Development Model 326 Objectives of Staff Development 327 Need for Staff Development 327 Types of Staff Development Program 328 Functions of Staff Development 329 Role of Head Nurse in Staff Development 330Contents xix Chapter 39 Staff Welfare 332 Purposes of Staff Welfare 332 Faculty Improvement Techniques 333 Staff Welfare Activities 333 Types of Faculty Welfare 333 Formulation of Policies 334 Leave Facilities 336 Chapter 40 Nursing Conference 339 Definition 339 Types of Nursing Conferences 339 Nursing Conference Areas 340 Time for Conference 340 Skills Required in Conference 340 Uses of Nursing Conferences 341 Preparation for Nursing Conference 341 Conference Topics 341 Chapter 41 In-service Education 343 Meaning of In-service Education 343 Definition 344 Purpose of In-service Education 344 Aims of In-service Education 344 Objectives of In-service Education 345 Need for In-service Program 346 Components of In-service 346 Factors Influencing In-service Education 347 Planning for In-service Education 347 Types of In-service Education 347 Scope of In-service Education 348 Characteristics of Good In-service Education Program 349 Principles for Developing an In-service Education Program 351 Importance of In-service Education 351 Problems Related to In-service Education 352 Suggestions for Improvement of In-service Education Program 352 Advantages of In-service Education 353 Disadvantages of In-service Education 353 Evaluation Methods Used in In-service Education 353 Chapter 42 Continuing Education 355 Definition 355 Objectives of Continuing Education 356 Purposes of Continuing Education 356 Need for Continuing Education 356 National Policy on Continuing Education 357 Programs of Action on Npe 357xx Textbook on Ward Management in Nursing Practice Section-6 Ward Teaching for Students Chapter 43 Ward Teaching 361 Definition 361 Importance of Ward Teaching 362 Principles of Ward Teaching 362 Types of Ward Teaching Program 362 Incidentional Teaching 365 Chapter 44 Bedside Clinic 366 Purposes 366 Preparation 367 Methods: Steps Involved 367 Advantages of Bedside Clinic 367 Disadvantages of Bedside Clinic 368 Chapter 45 Clinical Teaching Methods 369 Commonly Used Clinical Teaching Methods 370 Purposes of Clinical Teaching 370 Essentials of Good Clinical Instruction 371 Functions of the Clinical Instructor 371 Chapter 46 Care Plan Method 373 Meaning of Care Plan 373 Definition 374 Principles of Constructing Care Plan 374 Resources of Care Plan 374 Developing Patient Care Plans 375 Advantages of Nursing Care Plan 377 Common Students Problems 378 Disadvantages of Care Plan 378 Chapter 47 Case Method 379 Case Method of Patient Care 379 Nurse Manager’s Role 380 Case Study/Case Presentation 380 Case Analysis 381 Case Incident Techniques 381 Chapter 48 Case Presentation 384 Meaning 384 Purposes of Case Presentation 384 Phases in Case Presentation 385 Preparation of A-V Aids 385 Physical Set-up 386 Procedure of Presentation 386 Format for Case Presentation 387 Advantages of Case Presentation 388Contents xxi Chapter 49 Case Study Method 389 Meaning 389 Criteria for Good Case Study 389 Sources of Case Study 390 Principles 390 Steps in Nursing Case Study 390 Form and Presentation 391 Advantages of Nursing Case Study 391 Disadvantages of Case Study 392 Chapter 50 Demonstration 393 Definition 393 Meaning 394 Uses of Demonstration 394 Types of Demonstration 394 Precautions 394 Limitations 395 Preparation 395 Advantages 397 Disadvantages 397 Glossary 399