What are the key elements of your Supply Chain Performance Management performance improvement system, including your evaluation, organizational learning, and innovation processes? In what way can we redefine the criteria of choice in our category in our favor, as Method introduced style and design to cleaning and Virgin America returned glamor to flying? In the past few months, what is the smallest change we have made that has had the biggest positive result? What was it about that small change that produced the large return? What management system can we use to leverage the Supply Chain Performance Management experience, ideas, and concerns of the people closest to the work to be done? Whats the best design framework for an organization in a post Industrial-Age if the top-down, command and control model is no longer relevant?

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, What are we really trying to accomplish here? And is there a different way to look at it?

For more than twenty years, The Art of Services Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.

This book is for managers, advisors, consultants, specialists, professionals and anyone interested in Supply Chain Performance Management assessment.

All the tools you need to an in-depth Supply Chain Performance Management Self-Assessment. Featuring new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Supply Chain Performance Management improvements can be made.

In using the questions you will be better able to:

- diagnose Supply Chain Performance Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

- implement evidence-based best practice strategies aligned with overall goals

- integrate recent advances in Supply Chain Performance Management and process design strategies into practice according to best practice guidelines

Using a Self-Assessment tool known as the Supply Chain Performance Management Scorecard, you will develop a clear picture of which Supply Chain Performance Management areas need attention.

Included with your purchase of the book is the Supply Chain Performance Management Self-Assessment downloadable resource, which contains all questions and Self-Assessment areas of this book in a ready to use Excel dashboard, including the self-assessment, graphic insights, and project planning automation - all with examples to get you started with the assessment right away. Access instructions can be found in the book.

You are free to use the Self-Assessment contents in your presentations and materials for customers without asking us - we are here to help.