25%
Special Edition Using Microsoft Crm

Special Edition Using Microsoft Crm

          
5
4
3
2
1

Out of Stock


Premium quality
Premium quality
Bookswagon upholds the quality by delivering untarnished books. Quality, services and satisfaction are everything for us!
Easy Return
Easy return
Not satisfied with this product! Keep it in original condition and packaging to avail easy return policy.
Certified product
Certified product
First impression is the last impression! Address the book’s certification page, ISBN, publisher’s name, copyright page and print quality.
Secure Checkout
Secure checkout
Security at its finest! Login, browse, purchase and pay, every step is safe and secured.
Money back guarantee
Money-back guarantee:
It’s all about customers! For any kind of bad experience with the product, get your actual amount back after returning the product.
On time delivery
On-time delivery
At your doorstep on time! Get this book delivered without any delay.
Notify me when this book is in stock
Add to Wishlist

About the Book

A sophisticated yet easy-to-use software program, Microsoft CRM handles the full range of Sales and Customer Service functions, and allows the user to access key customer and sales information from Microsoft Outlook and the Web. It is designed for rapid deployment, ease of use, and integration with Microsoft Office and Microsoft Great Plains' back-office solutions, increasing information reliability, employee usage and productivity.

Special Edition Using Microsoft CRM shows sales, service, and business development specialists how to manage small businesses with the sophisticated technology that, until now, has been reserved for large corporations. Based on the author's real-world experience building CRM systems, this book provides the expert advice that MS CRM users need. To make the move to customer-centric operations using MS CRM, companies need an in-depth guide to managing the process, using the software, and making the implementation decisions that are required.


About the Author:

Author Bio: Special Edition Using Microsoft CRMSpecial Edition Using Microsoft CRM Author Bio Laura Brown is President and founder of System Innovations (www.systeminnovations.net), where she advises businesses of all sizes on the people, processes, and technology needed to deliver customer-centric business systems. With many years of experience envisioning, designing, and managing CRM systems for Fortune 500 clients such as Bank of America, Nationwide Insurance, and Delta Airlines, Laura has also assisted many small and mid-sized enterprises. Laura's forward-looking approach to high-tech consulting helps ensure that companies she works with won't fall behind on CRM and the related technologies, and thus, be limited in their ability to manage customers electronically. Laura speaks regularly at conferences and educational forums. Her business and technology articles are featured online at informIT.com, EACommunity.com, destinationcrm.com, systeminnovations.net, and ganthead.com. John Gravely is President and cofounder of c360 Solutions, Inc. (www.c360.com) an Atlanta, Georgia-based Customer Relationship Management software development and professional services firm specializing in Microsoft CRM. At c360, John is heavily involved in the development of custom vertical and horizontal CRM solutions built on the Microsoft CRM platform. Prior to c360, John was a Regional Consulting Director for the Professional Services team of Onyx Software, a mid-market CRM software vendor. John has overseen dozens of CRM implementations across multiple industries and has been a hands-on consultant leading successful CRM implementation projects for Dreyfus Mutual Funds, FSC Securities, AT&T Latin America, and Internet Security Systems among others. Prior to entering the CRM industry, John was a consultant, trainer, and project manager for Datastream Systems¿a leader in enterprise asset management systems. John began his career as an engineer with Fluor Daniel Incorporated in Greenville, South Carolina, and has a Bachelor's degree in engineering from Clemson University and a Master's Degree in International Business (MIBS) from the University of South Carolina. Stemming from his involvement in the MIBS program, John has lived and worked throughout Mexico, Central and South America, and implemented one of the first enterprise CRM systems in the country of Chile. John is the cochair and founder of the Technology Association of Georgia's (TAG) CRM Special Interest Group, and is an active writer in the CRM community. John is also a founding member and partner in The Atlanta Solutions Group, LLC, a consolidated technology alliance.


Best Sellers



Product Details
  • ISBN-13: 9780789728821
  • Publisher: Que
  • Publisher Imprint: Que
  • Height: 234 mm
  • No of Pages: 552
  • Series Title: Special Edition Using
  • Weight: 956 gr
  • ISBN-10: 0789728826
  • Publisher Date: 17 Aug 2003
  • Binding: Other merchandize
  • Language: English
  • Returnable: Y
  • Spine Width: 34 mm
  • Width: 188 mm


Similar Products

How would you rate your experience shopping for books on Bookswagon?

Add Photo
Add Photo

Customer Reviews

REVIEWS           
Click Here To Be The First to Review this Product
Special Edition Using Microsoft Crm
Que -
Special Edition Using Microsoft Crm
Writing guidlines
We want to publish your review, so please:
  • keep your review on the product. Review's that defame author's character will be rejected.
  • Keep your review focused on the product.
  • Avoid writing about customer service. contact us instead if you have issue requiring immediate attention.
  • Refrain from mentioning competitors or the specific price you paid for the product.
  • Do not include any personally identifiable information, such as full names.

Special Edition Using Microsoft Crm

Required fields are marked with *

Review Title*
Review
    Add Photo Add up to 6 photos
    Would you recommend this product to a friend?
    Tag this Book
    Read more
    Does your review contain spoilers?
    What type of reader best describes you?
    I agree to the terms & conditions
    You may receive emails regarding this submission. Any emails will include the ability to opt-out of future communications.

    CUSTOMER RATINGS AND REVIEWS AND QUESTIONS AND ANSWERS TERMS OF USE

    These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by Bookswagon (the "CRR Service").


    By submitting any content to Bookswagon, you guarantee that:
    • You are the sole author and owner of the intellectual property rights in the content;
    • All "moral rights" that you may have in such content have been voluntarily waived by you;
    • All content that you post is accurate;
    • You are at least 13 years old;
    • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
    You further agree that you may not submit any content:
    • That is known by you to be false, inaccurate or misleading;
    • That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
    • That violates any law, statute, ordinance or regulation (including, but not limited to, those governing, consumer protection, unfair competition, anti-discrimination or false advertising);
    • That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
    • For which you were compensated or granted any consideration by any unapproved third party;
    • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
    • That contains any computer viruses, worms or other potentially damaging computer programs or files.
    You agree to indemnify and hold Bookswagon (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.


    For any content that you submit, you grant Bookswagon a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell, transfer, and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you. Additionally,  Bookswagon may transfer or share any personal information that you submit with its third-party service providers, including but not limited to Bazaarvoice, Inc. in accordance with  Privacy Policy


    All content that you submit may be used at Bookswagon's sole discretion. Bookswagon reserves the right to change, condense, withhold publication, remove or delete any content on Bookswagon's website that Bookswagon deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use.  Bookswagon does not guarantee that you will have any recourse through Bookswagon to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Bookswagon reserves the right to remove or to refuse to post any submission to the extent authorized by law. You acknowledge that you, not Bookswagon, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Bookswagon, its agents, subsidiaries, affiliates, partners or third party service providers (including but not limited to Bazaarvoice, Inc.)and their respective directors, officers and employees.

    Accept

    New Arrivals



    Inspired by your browsing history


    Your review has been submitted!

    You've already reviewed this product!