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Solving Problems: A problem manager's handbook, a guide to implementing problem process for IT services

Solving Problems: A problem manager's handbook, a guide to implementing problem process for IT services

          
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About the Book

This book is a reflection of my learning of problem management activities over the years and a sincere effort to equip aspiring problem managers with all the knowledge that can, not only decrease their learning curve but also help them become effective in their role from the onset. For this purpose, I have even included detailed information like daily, weekly and monthly activities of a problem manager and information about 'how to drive' the process. I envision this book to help all problem managers who are already playing the role and the one's aspiring, drive the process more effectively to deliver faster and superior result
About the Author: Mr. Shiva Kumar Bhaskaran carries about 12 years' experience in IT and ITeS industries. He has worked for industry leaders like IBM, HSBC and Wipro. He is currently employed as a senior process Consultant with one of the leading Indian IT service providers. Shiva has worked in the IT service management area and in specific problem management for over six years both as a problem manager and process consultant with many implementations along the way across industry verticals like Manufacturing, BFSI, Energy, Utilities, Retail and ITeS, and also across geographies of US, UK, Europe, APAC and India. Shiva has developed and delivered niche trainings in the areas of capacity (capacity management for capacity managers) and problem (problem management for problem managers). He has also delivered ITIL(R) Foundation class room trainings in India and US, and also Webinars on other IT service management topics. By education, Shiva is a Graduate in Computer Science and Mathematics from Osmania University, India. His professional certifications include ITIL(R) expert, certified lead auditor for ITSM and ISMS quality management systems, COBIT foundation, certified network security manager (CNSM) and Six Sigma black belt. He is also PMP and CCNA trained.


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Product Details
  • ISBN-13: 9781511504447
  • Publisher: Createspace Independent Publishing Platform
  • Publisher Imprint: Createspace Independent Publishing Platform
  • Height: 216 mm
  • No of Pages: 186
  • Series Title: English
  • Sub Title: A problem manager's handbook, a guide to implementing problem process for IT services
  • Width: 140 mm
  • ISBN-10: 1511504447
  • Publisher Date: 01 Apr 2015
  • Binding: Paperback
  • Language: English
  • Returnable: N
  • Spine Width: 10 mm
  • Weight: 222 gr


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