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Solution d'un Serveur Vocal Interactif: Généralités sur la VoIP, la solution Asterisk, distribution TrixBox

Solution d'un Serveur Vocal Interactif: Généralités sur la VoIP, la solution Asterisk, distribution TrixBox

          
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About the Book

Les centres d'appels ont été créés afin d'offrir le plus possible de services aux clients, de répondre à leurs attentes, de trouver des solutions rapides et directes et même de faire des sondages. Toutefois, un centre d'appel doit recevoir un flux immense d'appels instantanés. En conséquence, la file d'attente sera débordée et oblige les clients à patienter beaucoup de temps et ça arrive parfois ou le client quitte la file d'attente sans avoir satisfait ses besoins. De ce fait, le Serveur Vocal Interactif (SVI) intervient et réduit le temps de la file d'attente en entrant en interaction avec le client à l'aide des messages vocaux préenregistrés et les touches du téléphone sélectionnées pour chaque choix désiré.

Notre livre vise à améliorer les performances du centre d'appels en mettant en oeuvre les éléments suivants pour réduire la charge sur la file d'attente et surveiller en quelques secondes une base de données qui contient toutes les localités avec la possibilité de connaitre si la localité contient une panne ou pas, en sachant qu'on doit intégrer un programme pour la localisation du client à l'aide de son numéro téléphonique dés la réception d'appel au niveau du SVI. Ce dernier va informer le client avec un message vocal, si sa localité contient une panne et si elle est en cours de réparation, alors il choisit de quitter la file d'attente ou avoir plus d'informations par un agent téléphonique ou plutôt si sa localité ne contient aucune panne. Le client est invité à signaler le problème qui va être attribué automatiquement à la base de données du SVI qui va exécuter, à son tour, le premier cas sur les appels survenant de la même localité.


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Product Details
  • ISBN-13: 9798682786374
  • Publisher: Independently Published
  • Publisher Imprint: Independently Published
  • Height: 279 mm
  • No of Pages: 54
  • Spine Width: 4 mm
  • Weight: 195 gr
  • ISBN-10: 8682786370
  • Publisher Date: 04 Sep 2020
  • Binding: Paperback
  • Language: French
  • Returnable: N
  • Sub Title: Généralités sur la VoIP, la solution Asterisk, distribution TrixBox
  • Width: 216 mm


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