The quality of the listening in all conversations will influence the outcomes of them to be either positive and beneficial or negative and potentially damaging. Implementing the skills, methods, tools, techniques and attitudes of Smart Listening will ensure more positive and beneficial outcomes, and will improve personal and working relationships; reduce conflict; increase confidence and potential, and enhance the self-esteem of all those in communication with one another. The many real life stories that illustrate the wealth of information in this engagingly written book gives it relevance for people with their families, in their social interactions and in their places of work. The insights and advanced listening skills that have been obtained through decades of experience will be immensely useful to anyone wishing to further enhance their communication skills-particularly professionals in such areas as education, healthcare, social care, law enforcement, and personnel management; and especially those in the listening professions of Counseling, Life Coaching, and Talking Therapies.
About the Author: Kay Kay's interest and study in philosophy, psychology, social anthropology, business methods and interpersonal communication skills has helped her to become a successful entrepreneur and a supportive coach, mentor, facilitator and cultural creative. Her curiosity in these subjects has taken her to many parts of the world where she has researched and worked in a range of fields and cultures. Her five decades of experience in a number of professions within several industries and social, community and cultural settings, has equipped her with an understanding of many situations from a variety of perspectives. Kay has made significant contributions to the areas of personal, family and community development, especially in community experiments for social evolution. Through her writing she shares her enthusiasm, encouragement and support for community development in the six books of the YOU MAKE THE DIFFERENCE series and the social enterprise of that name: www.youmakethedifference.net. She shares her passion for Constructive Communication and her knowledge and considerable practical experience of this in her three books on Smart Communication, which explore in detail the essential skills of communicating intelligently and respectfully, and with care and compassion for one another. Kay deeply believes that the employment of these skills and attitudes by individuals and families, by businesses and organizations, within education, health and social care systems, could have significant benefits for us all, and for the planet.