Across the developed world, most of us who work now earn our living in the service sector. However, the issue of what kind of service economy is sustainable and desirable, both in economic and social terms, is rarely debated.

This book argues that this needs to change. National governments have emphasised the role of skills in achieving international competitiveness, higher living standards, and social inclusion. However, even prior to the 2008 financial crisis, problems of over-qualification, skills wastage, and poor job quality were becoming difficult to ignore. This raises important questions about what kind of service sector jobs will be on offer to meet the aspirations of an increasingly qualified workforce and what role can governments play in raising the skills required in jobs and the quality of jobs and services? Work organisation and job design are key factors shaping the skill content of work and the opportunities workers have to deploy their skills and capabilities.

Through cross-national comparative research, this book examines whether and why service sector jobs vary across countries. Drawing upon detailed empirical research, the jobs of vocational teacher, fitness instructor, and cafe worker in the UK, Norway, and France are compared, allowing an exploration of the role of national institutions, sectors, and organisations in shaping work organisation and job quality. The findings contribute to the comparative study of work organisation, the relationship between skills and performance, the role and purpose of education and the prospects for better jobs in 'the age of over-qualification'.

About the Author:
Caroline Lloyd, Professor, School of Social Sciences, Cardiff University, Jonathan Payne, Reader in Employment Studies, Department of Human Resource Management, De Montfort University

Caroline Lloyd is Professor at the School of Social Sciences, Cardiff University and an Associate Fellow at the centre on Skills, Knowledge and Organisational Performance. Her research focuses on the relationships between product markets, labour markets, work organisation and skills. She has published widely on issues related to the political economy of skill and the causes and consequences of low wage work, including co-editing Low-Wage Work in the United Kingdom (Russell Sage Foundation). Current research interests include international comparisons of skill and work organisation; job quality; industrial policy and skill utilisation.

Jonathan Payne is Reader in Employment Studies in the Department of Human Resource Management at Leicester Business School, De Montfort University, and a member of the research group on Contemporary Research on Organisations, Work and Employment (CROWE). Prior to this, he was a researcher with the Economic and Social Research Council's centre on Skills, Knowledge and Organisational Performance (SKOPE). His research interests and publications encompass the political economy of skill, vocational education and training policy, the changing meaning of 'skill', workplace innovation, and international comparative studies of work organisation and job quality.