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Servizi Aziendali pre e post Vendita: Come Erogare Assistenza al Cliente e Gestire i Costi in Modo Efficace nell'Assistenza Tecnica

Servizi Aziendali pre e post Vendita: Come Erogare Assistenza al Cliente e Gestire i Costi in Modo Efficace nell'Assistenza Tecnica

          
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About the Book


All'interno di questo libro scoprirai:

COME MIGLIORARE L'ASSISTENZA TECNICA

L'importanza del soddisfacimento del bisogno di un utilizzo continuo di un prodotto da parte dei clienti.

I diversi tipi di manutenzione: quanti sono e come sceglierli.

Come sfruttare la manutenzione su condizione basandola su un monitoraggio del prodotto.

Come scegliere le strategie di manutenzione non basandosi esclusivamente su opinioni qualitative.

Come garantire una migliore manutenzionedel prodotto da parte degli utilizzatori.

COME VENDERE BENE I SERVIZI DI ASSISTENZA TECNICA

La funzione marketing nell'Assistenza tecnica: perché è necessaria.

I passi strategici per affrontare al meglio il Mercato.

Come ottimizzare le penetrazione del prodotto con la scelta del marketing mix.

Il prodotto secondario o accessorio: le sue funzioni.

Perché l'Accettazione è uno dei momenti fondamentali del rapporto con il cliente.

COME EROGARE I SERVIZI DI ASSISTENZA

L'importanza dell'agenda appuntamenti.

A cosa serve il tempario e perché è raccomandabile nella preparazione dei preventivi.

Come aprire un ordine di manutenzione.

Tutti i segreti dell'Analisi ABC.

Come compilare e aggiornare il carico di lavoro.

COME GESTIRE LE SCORTE

Su quali fattori si basa la gestione delle scorte in una qualunque organizzazione.

Cosa sono i livelli di Servizio e come vanno gestiti.

La formula del lotto economico nella gestione delle scorte.

Scoprire lo strumento fondamentale per una buona gestione delle scorte di pezzi di ricambio.

Come ottenere un esame attento delle scorte delle parti di ricambio.

COME GESTIRE I COSTI

Come gestire i costi per difetto.

Come non influenzare negativamente l'attività produttiva con ripercussioni sui ricavi.

Cosa rappresenta il margine di contribuzione.

Come garantire una corretta programmazione dell'organizzazione.

Come difendere la previsione di spesa.

COME UTILIZZARE I SISTEMI INFORMATIVI

Come far coincidere Innovazione e Cambiamento.

Come gestire l'automazione del lavoro di diagnosi.

Come effettuare attività di Assistenza in modo rapido ed efficiente.

Cos'è la manutenzione predittiva e perché è così importante.

Scoprire le più importanti banche dati gestite attraverso l'automazione.

COME CAMBIERA' L'ASSISTENZA TECNICA

La regola delle quattro C: tutti i suoi benefici.

Come garantire flessibilità e immediatezza di risposta al mercato.

L'utilizzo dei quattro stadi dell' Assistenza Tecnica per ottimizzare l'uso dei prodotti.

Tutti gli strumenti per migliorare il rapporto con i clienti.


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Product Details
  • ISBN-13: 9788861743809
  • Publisher: Amazon Digital Services LLC - KDP Print US
  • Publisher Imprint: Bruno Editore
  • Height: 229 mm
  • No of Pages: 188
  • Spine Width: 10 mm
  • Weight: 258 gr
  • ISBN-10: 8861743803
  • Publisher Date: 04 Jun 2021
  • Binding: Paperback
  • Language: Italian
  • Returnable: N
  • Sub Title: Come Erogare Assistenza al Cliente e Gestire i Costi in Modo Efficace nell'Assistenza Tecnica
  • Width: 152 mm


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