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Servicequalität aus der Sicht des Gastes: Handbuch für mehr Servicequalität im Hotel und Restaurant

Servicequalität aus der Sicht des Gastes: Handbuch für mehr Servicequalität im Hotel und Restaurant

          
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About the Book

Lieber Servicequalitätsinteressent, in diesem Werk werden sowohl einige Trends des Hotel- und Gaststättenwesens als auch Eigenschaften des Gastgewerbes beschrieben. Das Hauptaugenmerk gilt der Servicequalität aus der Sicht des Hotel- und Restaurantgastes. Praktische Checklisten mit jeweils 100 Kriterien unterstützen Qualitätsanalysen im Hotel oder Restaurant. Nützliche Fragebögen runden die Suche nach der Servicequalität aus der Sicht des Gastes ab...
About the Author: Frank Höchsmann ist Diplombetriebswirt und Qualitätsauditor. Mitte der siebziger Jahre führte er ein mittelständisches Hotel in der Nähe von Köln. Bis Ende der achtziger Jahre leitete er den Fachbereich Touristik an einer Fachhochschule in Bogotá, Kolumbien. In den neunziger Jahren war er verantwortlich für die Schulungsabteilung des Uruguayischen Hotel- und Restaurantverbandes. In dieser Zeit publizierte er mehrere Fachbücher zum Thema Hotel- und Tourismusmanagement. Seit 2001 lebt Frank Höchsmann wieder in Deutschland. Hier registrierte er zusammen mit seiner Frau Martha die Dienstleistungsfirma HOTQUA (hotel tourism quality), die sich auf Schulung und Training sowie Qualitätsstandards und Qualitätsmanagement spezialisiert hat. Frank Höchsmann ist seit mehreren Jahren im Vorstand des Tourismusvereins Berlin-Reinickendorf und Mitglied der Carl Wolff Gesellschaft / Siebenbürgischer Wirtschaftsclub in Deutschland, e.V. Frank Höchsmann is a qualified business economist (German equivalent to an MBA) and certified quality auditor. He was manager of a mediumsized hotel nearby Cologne, Germany during the midseventies. Until the end of the eighties he was head of the tourism department at a college in Bogotá, Colombia. In the 1990ies Frank Höchsmann led the staff training department off the Uruguayan union of hotels and restaurants. Meanwhile he published several books in the field of hotel and tourism management. He moved back to Germany in 2001, where he founded the consulting company called HOTQUA concerned with hotel and tourism quality, together with his wife Martha Höchsmann. Frank Höchsmann has been member of the board of the Tourism Association Berlin Reinickendorf for several years now. He is furthermore active in the Carl-Wolff-Organization, also called the Transylvanian Saxon Business Club of Germany (registered association). Frank Höchsmann es administrador de empresas y auditor de calidad. En los años setenta dirigió un hotel cerca de la ciudad de Colonia. Hasta finales de los 80 dirigió la carrera de turismo en una escuela técnica en Bogotá, Colombia. En los años 90 dirigió la sección de capacitación de la Asociación de Hoteles y Restaurantes del Uruguay. Durante ese período publicó algunos libros sobre el tema Management en Hotel y Turismo. Desde el 2001 vive Frank Höchsmann nuevamente en Alemania. Aquí registró junto con su esposa Martha la empresa de prestación de servicios HOTQUA (hotel tourism quality), la cual se ha especializado en capacitación y entrenamiento, así como en gestión de calidad. Frank Höchsmann es, desde hace muchos años, miembro de la junta directiva de la Asociación turística de Berlín-Reinickendorf y está afiliado a la Asociación Carl Wolff Gesellschaft / Club económico de Transilvania en Alemania.


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Product Details
  • ISBN-13: 9783735781727
  • Publisher: Books on Demand
  • Publisher Imprint: Books on Demand
  • Height: 210 mm
  • No of Pages: 66
  • Spine Width: 4 mm
  • Weight: 91 gr
  • ISBN-10: 3735781721
  • Publisher Date: 11 Sep 2014
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Sub Title: Handbuch für mehr Servicequalität im Hotel und Restaurant
  • Width: 148 mm


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