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Robotic How Brings Travellers Economic Benefit

Robotic How Brings Travellers Economic Benefit

          
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About the Book

⦁How (AI)helps tourism industry to reduce cost ?In the future, robotics or artificial intelligence systems dominate the tourism industry, they may include chat bots, travel assistants, and service robots to any travel agents service providers. Their roles may include these several aspects to any travel agents service providers. They may include searching and being inspired, discovering, planning and booking, refining and improving, how excites the tourist experiencing to the journey service arrangement, reflecting and how raising his/her tourism leisure enjoyment feeling during the whole tourism journey from customer intelligence platform service.However, future travel agent intermediaries as well as inventory providers will start to focus on their quality of offering and journey arrangement service. Thus, they invest comparable less in operational excellence, e.g. concentration of digital systems at the search and booking phase and robots at the experience phase of the customer journey is almost self-explanatory, journey searching, planning and booking via internet is nowadays the norm. This, these are no hybrid systems necessary. However, during the experience phase, in which the traveler leaves the realms of the digital world, physical interaction, which can only be delivered by robots, regains importance. Since char bots, travel assistants as well as service robots are all representatives of systems used at the travelling customer interface. However, supposing when the travelling agent decides to install (AI) systems, can not be explained by the trend of a rebound on customer journey experience. However, during the expert discussions, it was revealed that most of the tourism industry does not consider technology a core competency and often lack the capacities to self-develop and install such (AI) systems.However, it may also seem that AI can impact automatization tasks to tourism industry, chat bots or service robots are typical representatives in which artificial intelligence is used to automate a task previously done by humans. This can be called the automatization effect. Nevertheless, automatization through (AI) systems should not be equated with other forms of technology utilization which are called automatization too. Nowadays, the automatization through self-serving terminals, whether at airports through self-check terminals or at hotels through self check in systems is quite common in the tourism service industry. However, in travel agents service industry sector, the (AI) systems process itself is not automated, but rather changed from the airport check in / out organizations to the travel agent journey arrangement customer service organizations. Artificial intelligence on the other side truly automates these process. So that neither a human at the airport or travel agent journey service arrangement organizations nor the travelling customer much do it.


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Product Details
  • ISBN-13: 9798655862579
  • Publisher: Independently Published
  • Publisher Imprint: Independently Published
  • Height: 254 mm
  • No of Pages: 246
  • Series Title: Behavioral Economy
  • Weight: 684 gr
  • ISBN-10: 8655862576
  • Publisher Date: 21 Jun 2020
  • Binding: Paperback
  • Language: English
  • Returnable: N
  • Spine Width: 16 mm
  • Width: 203 mm


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