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Relação entre o Clima Organizacional e a Qualidade Percebida

Relação entre o Clima Organizacional e a Qualidade Percebida

          
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About the Book

Dentro da sede da Procuradoria-Geral da cidade de Monteria, tem havido queixas e comentários sobre a qualidade do serviço prestado pelos funcionários que aí trabalham. Na opinião dos funcionários públicos, o ambiente dentro da entidade é tenso e stressante para eles. Por este motivo, esta pesquisa visa determinar a relação entre o clima organizacional e a qualidade do serviço prestado pelos funcionários públicos da organização. A fim de o desenvolver, foi realizado um estudo quantitativo, não experimental, transversal e correlacional. A população do estudo era constituída por 52 funcionários da organização aos quais foi aplicado o questionário de clima organizacional Litwin e Stringer, e 52 utilizadores dos serviços prestados pelo Ministério Público aos quais foi aplicado o questionário SERVPERF. A análise estatística foi realizada utilizando o software SPSS 27, utilizando a fórmula de correlação de Spearman, uma vez que as variáveis mostraram um comportamento não-normal. Como resultado da análise verificou-se que havia uma correlação de -0,002 entre as variáveis do estudo.


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Product Details
  • ISBN-13: 9786205754610
  • Publisher: KS Omniscriptum Publishing
  • Publisher Imprint: Edicoes Nosso Conhecimento
  • Height: 229 mm
  • No of Pages: 88
  • Spine Width: 5 mm
  • Width: 152 mm
  • ISBN-10: 6205754614
  • Publisher Date: 24 Mar 2023
  • Binding: Paperback
  • Language: Portuguese
  • Returnable: N
  • Weight: 141 gr


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