Home > Computer & Internet > Computer science > Qualitätsmanagement in ausgewählten Brandenburger Unternehmen: Eine empirische Untersuchung zum aktuellen Stand der DIN EN ISO 9000:2000
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Qualitätsmanagement in ausgewählten Brandenburger Unternehmen: Eine empirische Untersuchung zum aktuellen Stand der DIN EN ISO 9000:2000

Qualitätsmanagement in ausgewählten Brandenburger Unternehmen: Eine empirische Untersuchung zum aktuellen Stand der DIN EN ISO 9000:2000

          
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About the Book

Inhaltsangabe: Einleitung: Im Zuge der Globalisierung der Märkte und des steigenden Konkurrenzdrucks hat das Thema „Qualitätsmanagement" in den letzten zehn Jahren zunehmend an Bedeutung gewonnen. Qualitätsmanagement hat sich zu einer unternehmerischen Kernaufgabe entwickelt, an der kein Unternehmen vorbeikommt. Mit den ISO Normenreihen liegen national und international gültige Standards vor, mit deren Hilfe sich Unternehmen aus verschiedenen Ländern hinsichtlich ihres Qualitätsmanagements vergleichen können. Die Wahl des Themas dieser Diplomarbeit liegt in der Revision von DIN EN ISO 9000:1994 hin zur DIN EN ISO 9000:2000 begründet und deren momentaner Aktualität. Am 15. Dezember 2003 verlor das Zertifikat ISO 9000:1994 seine Gültigkeit. Ab diesem Zeitpunkt können sich Unternehmen weltweit nur noch entsprechend der ISO 9000:2000 zertifizieren lassen. Diese Arbeit beschäftigt sich mit ausgewählten Brandenburger Unternehmen, die sich mittels der DIN EN ISO 9000:2000 einer Erst- oder Zweitzertifizierung unterzogen haben. Ziel der vorliegenden Diplomarbeit ist es, herauszufinden, ob und wie viele Unternehmen aus dem Land Brandenburg bereits nach der „neuen" ISO 9000:2000 zertifiziert sind, und inwieweit ihnen dieses Zertifikat Nutzen bringt. Es soll untersucht werden, ob die Forderungen des Total Quality Managements (TQM) ausreichend umgesetzt werden und welche Vor- und Nachteile eine Zertifizierung den Unternehmen bringt. Anhand eines eigens für diese Arbeit konzipierten Fragenkataloges werden 10 Qualitätsmanagementbeauftragte (QM-Beauftragte) verschiedener Unternehmen befragt. Die 37 Fragen des Fragenkataloges sind in drei Kriterienblöcke, ISO 9000:1994, ISO 9000:2000 und Einsatz von Instrumenten zur „alten" und „neuen" Norm, unterteilt. Zunächst werden in Kapitel 2 und Kapitel 3 die Familien der ISO 9000:1994 und ISO 9000:2000 vorgestellt. Es wird auf die bestehenden Strukturen, die Vor- und Nachteile und ihre Bedeutung für Unternehmen eingegangen. Kapitel 4 u


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Product Details
  • ISBN-13: 9783838679655
  • Publisher: Diplom.de
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Spine Width: 8 mm
  • Weight: 177 gr
  • ISBN-10: 3838679652
  • Publisher Date: 06 May 2004
  • Height: 210 mm
  • No of Pages: 130
  • Series Title: German
  • Sub Title: Eine empirische Untersuchung zum aktuellen Stand der DIN EN ISO 9000:2000
  • Width: 148 mm


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Qualitätsmanagement in ausgewählten Brandenburger Unternehmen: Eine empirische Untersuchung zum aktuellen Stand der DIN EN ISO 9000:2000
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Qualitätsmanagement in ausgewählten Brandenburger Unternehmen: Eine empirische Untersuchung zum aktuellen Stand der DIN EN ISO 9000:2000
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