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Qual der Wahl. Unterstützung von Konsumenten im Kaufprozess

Qual der Wahl. Unterstützung von Konsumenten im Kaufprozess

          
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About the Book

Masterarbeit aus dem Jahr 2014 im Fachbereich BWL - Marketing, Unternehmenskommunikation, CRM, Marktforschung, Social Media, Note: 2,0, Universität Trier (Lehrstuhl für Marketing, Innovation und E-Business), Sprache: Deutsch, Abstract: Die Wahl wird zur Qual. Es kann eine Art Überforderung beim Konsumenten eintreten, die ihn dazu veranlasst seine Entscheidung zu verschieben. Ziel der vorliegenden Arbeit ist es herauszufinden, welche Faktoren zu einer Überforderung des Konsumenten führen, um im Anschluss Gegenmaßnahmen zu entwerfen. Es sollen Reduktionsmaßnahmen identifiziert und im Rahmen einer Online-Umfrage getestet werden, die dazu geeignet sind den Konsumenten in seinem Kaufprozess zu unterstützen, um ihn schlussendlich dazu zu bewegen, eine Kaufentscheidung zu treffen. "Should I kill myself, or have a cup of coffee?" Dieses dem Autor und Philosoph Albert Camus nachgesagte Zitat verdeutlicht, dass die Menschen in der heutigen Gesellschaft mit einer Vielzahl von Entscheidungsmöglichkeiten konfrontiert werden. Einer Untersuchung zufolge sind es ungefähr 70 Entscheidungen, die ein Mensch an einem gewöhnlichen Tag zu treffen hat. Dies fängt beispielsweise bei der Entscheidung aufzustehen an und endet mit der Entscheidung das Licht auszuschalten oder doch noch ein paar Seiten zu lesen. Mit dieser Fülle von Entscheidungen geht eine kontinuierlich steigende Anzahl von Alternativen einher, die alle Bereiche des täglichen Lebens durchzieht. Die heutige Gesellschaft scheint der Annahme 'je mehr, desto besser' zu folgen, weshalb eine große Auswahl von vielen als die größte Errungenschaft der heutigen Märkte angesehen wird. Deshalb werben Händler auch mit riesigen Sortimenten, da sie davon ausgehen, dass große Sortimente immer besser als kleinere sind. Coca Cola bietet z. B. neben der ursprünglichen Cola noch über zehn weitere Sorten an, Starbucks brüstet sich damit über 19.000 Getränkevariationen anzubieten und die Amerikaner haben über 400.000 Pensionspläne, aus denen


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Product Details
  • ISBN-13: 9783668300590
  • Publisher: Grin Publishing
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Spine Width: 6 mm
  • Width: 148 mm
  • ISBN-10: 3668300593
  • Publisher Date: 10 Oct 2016
  • Height: 210 mm
  • No of Pages: 104
  • Series Title: German
  • Weight: 149 gr


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