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Prozesseffizienzmessung mit Kennzahlen und Kennzahlensystemen

Prozesseffizienzmessung mit Kennzahlen und Kennzahlensystemen

          
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About the Book

Studienarbeit aus dem Jahr 2007 im Fachbereich BWL - Bank, Börse, Versicherung, Note: 2,3, Universität Potsdam (Lehrstuhl für Betriebswirtschaftslehre mit dem Schwerpunkt Finanzierung und Banken), Veranstaltung: Effizienzsteuerung und Risikomanagement in Banken, Sprache: Deutsch, Abstract: Aufgrund des hohen Wettbewerbsdrucks im deutschen Bankensektor, ergibt sich die Forderung nach einer effizienten Unternehmensführung, um als Unternehmen im Wettbewerb bestehen zu können. Die Effizienz beim Einsatz der Ressourcen wie Arbeit und Kapital ist notwendig, um Bankprozesse optimal auf den Kundennutzen auszurichten. Dem Kunden soll die bestmögliche Leistung zu einem konkurrenzfähigen Preis angeboten werden. Unter Effizienz wird in der Betriebswirtschaftslehre die Zielerreichung mit geringstem Mittelaufwand oder "Wie man etwas richtig macht verstanden". Volkswirtschaftliche Effizienz spiegelt sich in den ökonomischen Prinzipien wieder. Dabei wird das Ziel als Output und der Mittelaufwand als Input betrachtet. Bei gegebenem Output soll nun der Input minimiert (Minimalprinzip) oder bei gegebenem Input der Output maximiert (Maximalprinzip) werden. Die Ressourcen wie Personal oder Geld in Form von Einlagen stellen bei einer Bank den Input dar. Der Output einer Bank ergibt sich durch Transformation der Einlagen in Kredite oder in der Höhe des Effektentransaktionsvolumens. Die Transformation von Ressourcen (Input) zu Bankleistungen (Output) findet in Prozessen statt. Ein Prozess ist eine wiederholbare Folge von Tätigkeiten mit messbaren Inputs und messbaren Outputs, die direkt oder indirekt Kundenwert schaffen . Um die Produktivität und Effizienz der Prozessabläufe einzuschätzen werden sie durch Kennzahlen operationalisiert. Die Verknüpfung von miteinander in Beziehung stehenden Kennzahlen ergibt ein Kennzahlensystem. Die Daten dazu stammen zum Einen aus dem Bank-Controlling, für Kennzahlen auf der Leistungsebene z.B. Zeiten, Mengen oder Kapazitäten. Zum Anderen können aus dem e


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Product Details
  • ISBN-13: 9783638951913
  • Publisher: Grin Verlag
  • Publisher Imprint: Grin Verlag
  • Height: 210 mm
  • No of Pages: 52
  • Series Title: German
  • Weight: 82 gr
  • ISBN-10: 363895191X
  • Publisher Date: 20 Jun 2008
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Spine Width: 3 mm
  • Width: 148 mm


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