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Prozeßorientiertes Controllingkonzept für Maßnahmen des Total Quality Managements

Prozeßorientiertes Controllingkonzept für Maßnahmen des Total Quality Managements

          
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About the Book

Inhaltsangabe: Problemstellung: Total Quality Management (TQM) ist ein integrierendes, das gesamte Unternehmen mit allen Mitarbeitern sowie die Unternehmensumwelt einbeziehendes Führungsmodell. Umfassender Charakter, Qualitätsorientierung und Management im Sinne von Führung bilden die drei gleich-gewichtigen Bestandteile der Bezeichnung TQM. Primäres Ziel dieses Führungsmodells ist die Ableitung, Vorgabe und Erfüllung von Qualitätszielen aus den Kundenanforderungen. Dies erfordert zum einen die konsequente Anwendung der Methoden und Techniken im Rahmen des Quality Engineering und zum anderen die Aufnahme der Qualität als übergeordnetes Unternehmensziel, eine klare Unterstützung durch das Management und die Mitwirkung aller Mitglieder innerhalb der Organisation. Zur Umsetzung von TQM im Unternehmen sind Maßnahmen und damit verbundene Investitionen erforderlich, beispielsweise zur Durchführung von Selbstbewertungen. Je höher der Aufwand für die eingesetzten Ressourcen ist, um so wichtiger wird die Frage nach dem Nutzen, der sich durch die eingeleiteten Maßnahmen für das Unternehmen ergibt. Genau an dieser Stelle ist das Controlling, wie es heute in der überwiegenden Mehrzahl der Unternehmen existiert, überfordert, da nur selten hierfür geeignete Verfahren und Instrumente zur Wirtschaftlichkeitsanalyse zum Einsatz kommen. Der Begriff „geeignet" ist hierbei in zweifacher Hinsicht zu verstehen: Zum einen muss die Wirkungsweise der zu bewertenden Maßnahmen in der Prozesslandschaft des Unternehmen erfasst und abgebildet werden können. Zum zweiten muss das potentielle Auftreten unterschiedlicher Nutzenkategorien berücksichtigt und bewertet werden. Dazu bedarf es eines ganzheitlichen, unternehmensweiten Bewertungsansatzes. Als Verbindungspunkt zur Entwicklung eines derartigen Ansatzes („total approach") können TQM-Modelle zur Selbstbewertung herangezogen werden, wie etwa das der European Foundation for Quality Management (E.F.Q.M.). Gang der Untersuchung: Ziel der Arbe


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Product Details
  • ISBN-13: 9783838697390
  • Publisher: Diplom.de
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Spine Width: 11 mm
  • Width: 148 mm
  • ISBN-10: 3838697391
  • Publisher Date: 02 Aug 2006
  • Height: 210 mm
  • No of Pages: 186
  • Series Title: German
  • Weight: 254 gr


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