What may be the consequences for the performance of an organization if all stakeholders are not consulted regarding Problem Management? Do you allocate enough time for problem management and do you review the allocation periodically? How do we Lead with Problem Management in Mind? What key business process output measure(s) does Problem Management leverage and how? The two main activities within proactive problem management are trend analysis and the targeting of preventative action. do you think youre performing these key activities?

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.

This book is for managers, advisors, consultants, specialists, professionals and anyone interested in Problem Management assessment.

Featuring 636 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Problem Management improvements can be made.

In using the questions you will be better able to:

- diagnose Problem Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

- implement evidence-based best practice strategies aligned with overall goals

- integrate recent advances in Problem Management and process design strategies into practice according to best practice guidelines

Using a Self-Assessment tool known as the Problem Management Scorecard, you will develop a clear picture of which Problem Management areas need attention.

Included with your purchase of the book is the Problem Management Self-Assessment downloadable resource, containing all 636 questions and Self-Assessment areas of this book. This helps with ease of (re-)use and enables you to import the questions in your preferred Management or Survey Tool. Access instructions can be found in the book.

You are free to use the Self-Assessment contents in your presentations and materials for customers without asking us - we are here to help. This Self-Assessment has been approved by The Art of Service as part of a lifelong learning and Self-Assessment program and as a component of maintenance of certification. Optional other Self-Assessments are available. For more information, visit http: //theartofservice.com