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Power of Service: 5 Keys to Customer Service Excellence

Power of Service: 5 Keys to Customer Service Excellence

          
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About the Book

Micheal Parkes has years of experience working for various companies, consulting and training employees and cooperate executives in offering the best customer experiences that will improve your business bottom line. This exciting, entertaining and informative book will leave you hanging off your seat with various stories and demonstrations of true customer service excellence, this Author brings a Young, fresh, energetic and Hansome face, to the new era of customer service, where young, people are more preferred in being employed for certain Jobs such as "customer service" this guide will help them better understand how to effectively handle customer complaints and reduce the percentage of satisfied customers.
About the Author: Micheal Parkes, a humble, energetic, self-motivated, goal oriented and God fearing is some of the words that best describe this author, who grew up in humble beginnings from a community called "Parkes Road" where he was raised by his Grand Mother Iris Murphy and great Grand Mother Ethylene Murphy, cousins Trevor Thomas and Valery Murphy. it was during his childhood years he learned the importance of customer service and how effective it could be in business. Growing up with his grandmother he used to travel to the market with his Grand Mother who is a farmer to sell Banana, Breadfruit, Yam, and Grapefruit to her loyal customers, he noticed at the market that his Grand Mother "Iris Murphy" would sell most of her goods before the day even ended while other farmers did"it, I wondered to myself what did my Grand Mother do to master such an art, I then realized it was her customized customer service, with her cheering smile that almost covers her cheek to her gospel singing that entertained her customers while shopping with her that put a smile on all their faces, it was then i found out the secret provide the best service experiences in order to create raving customers who will always look out for you. All of his experiences and certifications which include Hospitality, Customer Service, Medical Industry, Communications, and Marketing, has led him to produce this book geared toward helping others improve their businesses and customer experience.


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Product Details
  • ISBN-13: 9781542909983
  • Publisher: Createspace Independent Publishing Platform
  • Publisher Imprint: Createspace Independent Publishing Platform
  • Height: 216 mm
  • No of Pages: 100
  • Series Title: The Power of Service
  • Sub Title: 5 Keys to Customer Service Excellence
  • Width: 140 mm
  • ISBN-10: 1542909988
  • Publisher Date: 02 Feb 2017
  • Binding: Paperback
  • Language: English
  • Returnable: N
  • Spine Width: 6 mm
  • Weight: 136 gr


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