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Potentieller Mehrwert einer Business Service Management Strategie für Unternehmen

Potentieller Mehrwert einer Business Service Management Strategie für Unternehmen

          
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About the Book

Inhaltsangabe: Einleitung: Die moderne Geschäftswelt entwickelt sich in einem rasanten Tempo. Unternehmen müssen schnell und effizient auf neue Anforderungen reagieren. Heute mehr denn je hängt die gesamte Unternehmung von der Leistungsfähigkeit der eingesetzten Technologie ab. Die Informationstechnologie (IT) ist aus der Geschäftswelt nicht mehr wegzudenken. Grundlegende Dienstleistungen, aber vor allem kritische Geschäftsprozesse, vom Verkauf über den Kundendienst bis zur Lieferung, sind von mehreren Komponenten der IT-Infrastruktur abhängig. Um Erfolg zu haben, muss ein Unternehmen die IT-Umgebung über die einfache Verwaltung der Infrastruktur und die Wartung der Systeme hinaus auf ihre Geschäftsziele abstimmen. In einer immer komplexeren und globaler werdenden Geschäftswelt wird versucht mit immer weniger mehr zu erreichen und den strategischen Wert der gesamten IT-Investitionen voll auszuschöpfen. BMC Software versucht diese Kluft, die zwischen IT- und Geschäftswelt existent ist, mit ihrer Strategie Business Service Management, kurz BSM, zu überbrücken. BSM soll dem Anwender gleichzeitig einen Überblick über die geschäftlichen und informations-technischen Aspekte von Dienstleistungen bieten. Dadurch wird besser verständlich, wie IT-Prozesse das Geschäft beeinflussen und wie sich Änderungen im Geschäft auf die IT-Infrastruktur auswirken. IT-Systeme haben erheblichen Einfluss auf die Gestaltung und Optimierung von Geschäftsprozessen. So kann der Ablauf von wichtigen Dienstleistungen gesteuert, insgesamt bessere Entscheidungen getroffen und Geschäftsprozesse optimiert werden. Das Beschreiben, Erklären und Gestalten dieser Verbindung, die zwischen Leistung und Einsatz der IT und den Geschäftsprozessen besteht, stellt eine der Hauptaufgaben der Disziplin Wirtschaftsinformatik dar. Ziel dieser Diplomarbeit soll es sein, einen Überblick über die aktuellen Betrachtungsweisen der Bereiche Kosten und Effizienz in der IT-Geschäftswelt zu geben, die sich aus den Para


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Product Details
  • ISBN-13: 9783838680958
  • Publisher: Diplom.de
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Spine Width: 7 mm
  • Width: 148 mm
  • ISBN-10: 3838680952
  • Publisher Date: 01 Jul 2004
  • Height: 210 mm
  • No of Pages: 122
  • Series Title: German
  • Weight: 172 gr


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