Excerpt from Popular Government, Vol. 57: Spring, 1992

Of course, no organization can undertake a teaching responsibility of that magnitude without substantial staff assistance. At the Institute, the primary responsibility for scheduling classes, registering students, and answer ing the questions of visitors falls to the registrar, Terry Jones.

Jones came to the Institute in 1985, taking over the responsibilities of registrar from Marjorie Bounds, who had held the position for nearly twenty-seven years. Jones describes her job this way: Our office is the first one people encounter when they come to the Institute, so it's important that we make the right impression. Because the registration office is centrally located, she adds, the job goes beyond simply registering students for classes and collecting their fees. We contact Physical Plant or the housekeeping staff when things need atten tion, give directions to buildings on campus or places in Chapel Hill, and generally serve as the complaint de partment. The responsibility for service to Institute of Government students is shared between the faculty member in the classroom and the support staff (like Terry Jones, assistant registrar Michelle Meyer, facili ties and instructional support manager Linda mcvey, program coordinator Janice Hollerbach, secretaries, and others), who do all the administrative work that allows the faculty member to teach.

The annual School for Sheriffs, Deputies, and J ail ers covers such subjects as new legislation, problems relating to civil duties of sheriffs, and civil and criminal liabilities of sheriffs.

The Principals' Executive Program provides an in tense four-week period of instruction in administration for public school principals and superintendents from both a managerial and legal standpoint. Five such courses are given for principals each year.

The Effective Management Program is designed to improve management skills needed in operating depart ments and offices, with a focus on getting desired results from individuals in the workplace.

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