Have all basic functions of Patient satisfaction been defined? How do the Patient satisfaction results compare with the performance of your competitors and other organizations with similar offerings? What are the revised rough estimates of the financial savings/opportunity for Patient satisfaction improvements? How can we improve Patient satisfaction? What are your current levels and trends in key measures or indicators of Patient satisfaction product and process performance that are important to and directly serve your customers? how do these results compare with the performance of your competitors and other organizations with similar offerings?

Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department.

Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Patient satisfaction investments work better.

This Patient satisfaction All-Inclusive Self-Assessment enables You to be that person.

All the tools you need to an in-depth Patient satisfaction Self-Assessment. Featuring 682 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Patient satisfaction improvements can be made.

In using the questions you will be better able to:

- diagnose Patient satisfaction projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

- implement evidence-based best practice strategies aligned with overall goals

- integrate recent advances in Patient satisfaction and process design strategies into practice according to best practice guidelines

Using a Self-Assessment tool known as the Patient satisfaction Scorecard, you will develop a clear picture of which Patient satisfaction areas need attention.

Your purchase includes access details to the Patient satisfaction self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.