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Optimierung des Konfliktmanagements im Rahmen der qualitativen Personalentwicklung

Optimierung des Konfliktmanagements im Rahmen der qualitativen Personalentwicklung

          
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About the Book

Inhaltsangabe: Einleitung: Wandel und Wettbewerbsstrukturen stellen hohe Anforderungen an die Konfliktfähigkeit der Mitglieder von Unternehmen, die auch in Zukunft noch steigen dürften. Konfliktmanagement zielt darauf ab, die negativen Begleiterscheinungen von Konflikten zu begrenzen bzw. Konflikte für das Unternehmen nutzbar zu machen. Es bezeichnet den zielorientierten und bewußten Umgang mit Konflikten und verschiedene Strategien der Konflikthandhabung. Da gemäß empirischer Studien die Handhabung von Konflikten bzw. die Einbindung dieses Themas in Weiterbildungsveranstaltungen unzureichend ist, hat diese Arbeit die Konzipierung eines Weiterbildungsprograrnms zum Konfliktmanagement zum Ziel. Gang der Untersuchung: Zunächst werden Grundlagen der Konflikttheorie und -handhabung dargestellt sowie Ziele, Phasen und Entwicklungstendenzen der Personalentwicklung beleuchtet. Die Planung, Durchführung und Kontrolle einer Weiterbildungsveranstaltung zur Konflikthandhabung, die sich besonders an Führungskräfte richtet, bildet den Schwerpunkt der Arbeit. Hierbei wird neben der eigentlichen Seminarveranstaltung auch die Bedeutung von in der Praxis häufig vernachlässigten Transfermaßnahmen für den Lernprozeß berücksichtigt. Abschließend wird untersucht, wie die Weiterbildungsmaßnahme bzw. das Konfliktmanagement strukturell unterstützt und in die Organisationsentwicklung integriert werden kann. Inhaltsverzeichnis: Inhaltsverzeichnis: AbbildungsverzeichnisIV AbkürzungsverzeichnisV 1.Einleitung1 1.1Problemstellung1 1.2Gegenstand und Zielsetzung der Arbeit3 1.3Definitionen und Eingrenzung des Themas4 1.4Vorgehensweise6 2.Konflikte und Konfliktmanagement in Organisationen 6 2.1Theoretische Grundlagen des Konflikts6 2.1.1Konfliktfunktionen und Wirkungen von Konflikten7 2.1.2Konflikttypologie9 2.1.3Konfliktverlauf12 2.1.4Konfliktpotential15 2.2Konflikthandhabung16 2.2.1Grundarten des Konfliktverhaltens16 2.2.2Ansätze des Konfliktmanagements17 2.2.3Aufgaben des


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Product Details
  • ISBN-13: 9783838602073
  • Publisher: Diplom.de
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Spine Width: 7 mm
  • Width: 148 mm
  • ISBN-10: 3838602072
  • Publisher Date: 01 Sep 1997
  • Height: 210 mm
  • No of Pages: 116
  • Series Title: German
  • Weight: 163 gr


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