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Optimierung der Vermarktung des Basis-Marketing-Konzeptes "Hallo Nachbar" für Autowerkstätten mit Hilfe des Relationship-Marketing

Optimierung der Vermarktung des Basis-Marketing-Konzeptes "Hallo Nachbar" für Autowerkstätten mit Hilfe des Relationship-Marketing

          
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About the Book

Studienarbeit aus dem Jahr 2007 im Fachbereich BWL - Offline-Marketing und Online-Marketing, Note: 2,0, Hamburger Fern-Hochschule, Veranstaltung: Studienschwerpunkt Marketing, Sprache: Deutsch, Abstract: Die Firma Johannes J. MATTHIES GmbH & Co. KG (im folgenden Firma MATTHIES genannt), mit ihrem Hauptsitz in Hamburg, ist Großhändler im Bereich Autoersatzteile und beliefert flächendeckend Werkstätten in Norddeutschland. Der 1933 gegründete Familiebetrieb ist heute weit mehr als nur Großhändler, denn die Werkstätten werden ganzheitlich betreut. Neben der ursprünglichen Warenlieferung bietet Firma MATTHIES ihren Kunden weitere Zusatzleistungen an wie beispielsweise Trainings, bei denen die Kunden in neuen Technologien ausgebildet werden, Finanzdienstleistungen, wenn es um die Anschaffung von Werkstatteinrichtungen geht, aber auch die Erstellung kompletter Marketingkonzepte (vgl. KIRJUSCHKIN 2007, 33). Ziel dieser Bemühungen ist nicht in erster Linie die sofortige Realisierung von Gewinn, sondern der Erhalt der kleinen und mittleren freien Werkstätten, da diese die wichtigsten Abnehmer der Produkte des freien Kfz-Teilehandels sind. Daher hat der Erhalt der Wettbewerbsfähigkeit der freien Werkstätten für die Firma MATTHIES eine große Bedeutung. Seit einigen Jahren ist in dieser Branche ein radikaler Strukturwandel zu verzeichnen. Die Fahrzeughersteller dünnen ihr Vertragswerkstättennetz aus und neue Betriebsformen entstehen. Pit Stop, Stop+Go (VW) und Reifenhändler werden industriegesteuert zu Reparatur-Spezialisten. Auch große Fachmärkte haben Erfolg, wobei Auto-Teile-Unger (A.T.U) besondere Erwähnung verdient. Ferner geht der Trend eindeutig zu großen, gut ausgestatteten und von Kfz-Herstellern autorisierten Werkstätten. Freie Werkstätten, die als Allround-Anbieter speziell für ältere Fahrzeuge agieren, werden daher zunehmend unter Druck geraten (vgl. REUSS/MÜLLER 1995, 180). Daher ist die einzige Überlebensstrategie: Kunden gegen die Konkurrenz für sich zu gewinn


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Product Details
  • ISBN-13: 9783640212576
  • Publisher: Grin Verlag Gmbh
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Spine Width: 3 mm
  • Width: 148 mm
  • ISBN-10: 3640212576
  • Publisher Date: 18 Nov 2008
  • Height: 210 mm
  • No of Pages: 42
  • Series Title: German
  • Weight: 68 gr


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Optimierung der Vermarktung des Basis-Marketing-Konzeptes "Hallo Nachbar" für Autowerkstätten mit Hilfe des Relationship-Marketing
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