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Operations Management

Operations Management

          
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About the Book

Operations management is ubiquitous. Its principles are as important in making a cup of tea as they are in launching a space shuttle. Operations management is not a popular course among management graduates because they perceive it as a quantitative or a technology course. They believe it will restrict their career choices. However, more than at any other time in industrial history, a company’s success today depends on the superiority of its products/services. Customers are no longer dependent on a company’s advertisements and salespeople to learn about its offerings. Therefore, a company’s survival and prosperity are dependent on its ability to design and produce superior products/services. Rapidly changing customer needs and technologies are making product life cycles shorter than ever, forcing companies to make their innovation processes more efficient. And it is not that a company can splurge to make its customers happy; customers want lots of benefits and features but are reluctant to pay for them. Hence, the focus is on resource utilization: Equipment must be used 24 × 7, and employees must be put in jobs where they add maximum value. The purpose of writing this book is to demystify operations management. It is neither a quantitative course nor a technology course, but it is a course that all management graduates must study. This book will enable them to ask right questions when they become decision makers in their companies. And most importantly, it will help the students understand what their companies can achieve for the customers.

About the Author:

Arun Kumar Professor Arun Kumar is an engineering graduate from IIT Roorkee and a management graduate from FMS, Delhi University. He has worked with Escorts Ltd. for a decade. He has contributed articles to journals, such as Vikalap. He is the coauthor of Marketing Management: Comprehensive Text, Corporate Insights, Best Practices and Organizational Behaviour: A Modern Approach. He has been working at NIILM CMS since 2000. N. Meenakshi Professor N. Meenakshi has a doctorate from FMS, Delhi University. She is a postgraduate in international business from Delhi School of Economics. She has contributed articles to journals, such as Vikalap. She is the coauthor of Marketing Management: Comprehensive Text, Corporate Insights, Best Practices and Organizational Behaviour: A Modern Approach. She has been working at NIILM CMS since 2000



Table of Contents:
1. Introduction to Operations Management 2. Operations Strategy 3. Product Design 4. Process Design 5. Capacity Management 6. Facility Location 7. Facility Layout 8. Job Design 9. Method Study 10. Work Measurement 11. Quality Management 12. Aggregate Planning 13. Scheduling Operations 14. Inventory Management 15. Material Requirements Planning 16. Lean and Just-in-Time Production 17. Purchasing 18. Supply Chain Management 19. Project Management 20. Service Operations Management 21. Queuing Systems 22. Forecasting 23. Equipment: Selection, Reliability, and Maintenance 24. Global Operations 25. Operations: Auditing and Consulting 26. Health and Safety 27. Operations Management in Future Bibliography Index


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Product Details
  • ISBN-13: 9788131523117
  • Publisher: Cengage Learning India Pvt. Ltd.
  • Publisher Imprint: CL India
  • Edition: 1
  • No of Pages: 880
  • ISBN-10: 813152311X
  • Publisher Date: Jul. 2014
  • Binding: PAPERBACK
  • Language: ENGLISH

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