The Kanban Maturity Model (KMM)l is a new, powerful tool for coaches and consultants advising medium and large enterprises on transformation and improvement using the Kanban Method. From the author of the best-selling Kanban: Successful Evolutionary Change for your Technology Business, David J. Anderson, together with Teodora Bozheva, this book maps out seven levels of organizational maturity against the six general practices of Kanban to ensure appropriate application of Kanban practices and successful adoption of the approach. The KMM describes a roadmap and concrete actions that enable organizations to achieve fitness-for-purpose and exceptional business agility.

This book is for consultants, coaches, corporate change agents, and managers who must lead medium- and large-scale enterprises through a transition to improve their operations and service delivery. This book is for businesses that aspire to superior business agility, to deliver fit-for-purpose products and services, to delight customers, and to provide the security of long-term survival associated with mature businesses that consistently meet or exceed customer expectations.

The KMM is designed to eliminate the two most common failure modes in the adoption of Kanban: overreaching, causing an aborted start; false summit plateaus and failure to realize full benefit. KMM provides advisors with the knowledge to create just enough positive stress to provoke improvement without overdoing it and causing a regression in corporate performance.

This book covers:

• Understanding the seven Kanban maturity levels
• Benefits of the KMM
• How the KMM drives capability and maturity to enable fitness-for-purpose and business agility
• The KMM Architecture and in-depth understanding of the model
• Maps 132 specific practices against the six general practices of the Kanban Method and seven maturity levels, describing the intent, value, and expected outcomes from each practice.
• KMM-specific practices codify more than ten years of Kanban implementations in firms from small to extremely large, across five continents and many industries.
• KMM documents the body of knowledge that coaches and organizations need to develop sustainable change, build a culture of continuous improvement, unity around a shared purpose, and improved business outcome.
• Provides a comprehensive set of example kanban boards suitable for the whole range of organizational maturity levels
• The comprehensive set of kanban board designs provide ideas for visualizing work items, workflows of different types and complexity, risks, classes of services, shared resources, and other aspects of complex interdependent enterprise services.
• Defines in detail what practices and metrics to use--and how--for effective workflow management.
• Defines the specific Kanban practices that enable delivering high quality products and services, and optimizing economic results.
• Describes the integration of KMM with existing models and methods, in particular Lean/TPS, Real World Risk Model (by Nassim Nichoals Taleb), CMMI, and Mission Command/Auftragstaktik.
• Maps twenty cultural values to the seven maturity levels, enabling leadership guidance and coaching for a stronger, more effective corporate culture.
• Includes vital coaching tips that facilitate the correct implementation of specific practices.
• The KMM will help you avoid the two most typical failure modes in Kanban implementations: overreaching, causing an aborted start; false summit plateaus and failure to realize full benefit. Use the model to understand the current situation of your organization and define appropriate actions that will drive it to the desired state.