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Nutzerorientierte Einführung von Wissensmanagementsystemen

Nutzerorientierte Einführung von Wissensmanagementsystemen

          
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About the Book

Inhaltsangabe: Einleitung: Der Begriff Wissensmanagement ist in der aktuellen Diskussion nahezu unpopulär geworden. Aktuelle Schlagwörter der Wirtschaftsinformatik oder in Implementierungsprojekten von Unternehmen sind eher Enterprise Content Management (ECM) oder Enterprise Information Architecture (EIA). Gerade deswegen bleibt Wissensmanagement aber weiterhin aktuell, da es gewissermaßen eine wichtige Säule des ECM-Hauses ist und eine enge Verwandtschaft zum Thema EIA haben kann. Dabei ist es wesentlich, dass gerade Wissensmanagement aus mehreren Perspektiven zu betrachten ist. Gemäß des Zitates von Peter Drucker „In a knowledge economy everybody is a volunteer" ist die Perspektive der Benutzer bei der Einführung von Wissensmanagement und unterstützenden Informationssystemen von großer Bedeutung. Offensichtlich wird diese aber vielfach unterschätzt, da die Quote gescheiterter Wissensmanagementprojekte überdurchschnittlich hoch ist. Dementsprechend ist es Gegenstand dieser Arbeit zu untersuchen, wie die Nutzerperspektive bei der Einführung eines Wissensmanagementsystems berücksichtigt werden muss, um Interessenskonflikte zwischen den Unternehmenszielen und individuellen Zielen der Mitarbeiter zu vermeiden. Dazu wird die Relevanz von Wissensmanagement für moderne Unternehmen aufgezeigt und anhand strukturierter Modelle die Benutzerrolle im Wissensmanagement analysiert. Lösungsvorschläge werden dann unter der Prämisse hergeleitet, dass die Sinnhaftigkeit von Wissensmanagement nicht in Frage zu stellen ist. Vielmehr geht es um die Ausgestaltung von Rahmenbedingungen, in denen wissensorientierte Arbeitsabläufe von Mitarbeitern als sinnvoll angesehen und möglichst optimal umgesetzt werden. Daher stehen nicht technische Realisierungen von Wissensmanagementsystemen im Fokus, sondern es werden ebenso organisatorische Maßnahmen als Bestandteile eines Wissensmanagementsystems angesehen. Dazu werden zwar teilweise konkrete technische Umsetzungen genannt, im Zentrum stehen a


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Product Details
  • ISBN-13: 9783838687483
  • Publisher: Diplom.de
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Spine Width: 6 mm
  • Width: 148 mm
  • ISBN-10: 3838687485
  • Publisher Date: 17 May 2005
  • Height: 210 mm
  • No of Pages: 92
  • Series Title: German
  • Weight: 131 gr


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