Authors Ronald and Candace-Lynn Buckley describe a step-by-step process for Mistake Proofing the entire business, including the factory (manufacturing) and the office (backroom), that can be used to create a very efficient error-free organization, able to compete with the best of companies globally. To illustrate this process, the authors draw on their experience and share their real life challenges in describing situations that everyone can relate to, find relevant, interesting and useful. They explore in detail vital topics necessary for developing and executing an effective Mistake Proofing program, such as: Establishing a training program, including a detailed layout of the training methods the authors have used successfully over the years. Understanding process errors, the cost of errors, the levels of Mistake Proofing, and the tools and methods used to Mistake Proof your business. The use of problem-solving tools in eliminating errors from your organization. Driving the process with Cross-Functional Self-Directed Teams, to successfully execute your Mistake Proofing program. In these Teams, employees from many different areas of the business work together to eliminate mistakes and errors from the business while at the same time improving their own self-confidence and job satisfaction
About the Author: Author Ronald L. Buckley is a recognized operations leader in the manufacturing world. He brings 35 years of experience and expertise in improving business processes and reducing costs. He has held positions of increasing responsibility in several of this country's best manufacturing companies, most recently as Vice President of Manufacturing for General Electric Medical Systems Information Technologies. Ron has held similar positions with Raytheon and US Surgical (Tyco). He has served as an advisor on the Board of Governors for the Connecticut Technology Program for Lean Manufacturing (ConnStep); on the State of Connecticut Industry Cluster Advisory Board; and on the Manufacturer s Coalition Advisory Board Connecticut Technology Association. Candace-Lynn Buckley, LCSW, is a successful industrial-organizational psychologist educated at Columbia University. She has been an organizer, trainer and facilitator to a variety of groups and organizations for over eight years, in both the for-profit and not-for-profit arenas.