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Motive und Einflussfaktoren bei der Abgabe von Shopbewertungen im Online-Handel

Motive und Einflussfaktoren bei der Abgabe von Shopbewertungen im Online-Handel

          
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About the Book

Bachelorarbeit aus dem Jahr 2016 im Fachbereich Medien / Kommunikation - Multimedia, Internet, neue Technologien, Note: 2,0, Hochschule für Angewandte Wissenschaften Neu-Ulm; früher Fachhochschule Neu-Ulm, Sprache: Deutsch, Abstract: Diese Arbeit beinhaltet die Untersuchung von Einflussfaktoren und Motiven bei Online-Shopbewertungen zum Zwecke der quantitativen Steigerung von Bewertungen. Diese Bewertungen werden online über einen Bewertungsdienstleister für einen B2C-Onlineshop für Konsumgüter abgegeben. Die meisten Kunden geben nur dann eine Bewertung aus eigenem Antrieb ab, wenn sie überdurchschnittlich zufrieden, oder unzufrieden mit der erbrachten Leistung waren. Der Online-Dienst Reevoo geht sogar davon aus, dass Kunden nur durch Zorn oder Enttäuschung über den Einkauf veranlasst werden, spontan und selbständig zu einem Shop zurückkehren, um dort eine Bewertung abzugeben. Auch der Bewertungsdienstleister Trusted Shops fand heraus, dass nur wenige Kunden einen durchschnittlichen Kauf ohne Erinnerung bewerten. Hier müssen von Seiten der Online-Händler Strategien zur Förderung der Bereitschaft und Maßnahmen zur Motivation entwickelt werden. Es gilt entsprechende Rahmenbedingungen zu schaffen und die Motive und Einflussfaktoren für die Abgabe einer Meinungsäußerung zu verstehen. Als Einflussfaktoren werden in dieser Arbeit die Anforderungen der Kunden an das Bewertungssystem und die Form, in welcher die Bewertungsmöglichkeit kommuniziert wird verstanden. Zusätzlich wird untersucht, ob es soziodemographische oder branchenspezifische Unterschiede gibt. Der Begriff "Motiv" ist nach von Rosenstiel und Nerdinger mit Ausdrücken wie Bedürfnis, Beweggrund oder Antrieb gleichzusetzen. Ryan und Deci erklären den Begriff der Motivation als etwas, das Personen dazu veranlasst ein bestimmtes Verhalten auszuführen. In der Literatur finden sich bislang nur wenige wissenschaftliche Arbeiten, die sich konkret mit den Motiven für die Abgabe von eWOM auseinandersetzen. Zu nenn


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Product Details
  • ISBN-13: 9783668344402
  • Publisher: Grin Verlag
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Spine Width: 8 mm
  • Width: 148 mm
  • ISBN-10: 366834440X
  • Publisher Date: 21 Nov 2016
  • Height: 210 mm
  • No of Pages: 128
  • Series Title: German
  • Weight: 177 gr


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