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"Ein Modell für ein e-Customer Complaint Management System" unter Verwendung von SOA

"Ein Modell für ein e-Customer Complaint Management System" unter Verwendung von SOA

          
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About the Book

Kundenbeschwerden sind wichtige Informationen, die die Kundenzufriedenheit widerspiegeln und sind ein primäres Maß für die Unzufriedenheit der Kunden. Eine wirksame und effiziente Reaktion auf diese Beschwerden ist ein wesentlicher Indikator für die Leistung der Organisation. Das vorgestellte Modell für das elektronische Kundenbeschwerdemanagementsystem (e-CCMS) ist in der Lage, die Unzufriedenheit der Kunden zu minimieren und andererseits die Kunden zu ermutigen, sich an der Kontrolle der Qualität der angebotenen Dienstleistung zu beteiligen. In dieser Arbeit versucht der Forscher, die Beziehung zwischen den Bürgern und der sozialen Solidarität zu verbessern, indem er ein neues Modell für einen e-Beschwerde-Webdienst auf der Grundlage einer SOA vorstellt. Dieses vorgeschlagene Modell zielt darauf ab, ein serviceorientiertes Rahmenwerk für webbasierte e-Beschwerden zu entwickeln, das auf den Lebenszyklus von Wohltätigkeitsorganisationen ausgerichtet ist. Der Zyklus beginnt mit der Verteilung der verschiedenen Dienste, die durch die Wohltätigkeitsorganisation bereitgestellt werden. Diese Dienstleistungen werden für verschiedene Menschen je nach ihren Bedürfnissen in Anspruch genommen. Aufgrund verschiedener Hindernisse können diese Dienste nicht in angemessener Weise angewendet werden. Daher wird ein System benötigt, das die Probleme der Bürger erkennt und ihnen ein angemessenes Feedback gibt.


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Product Details
  • ISBN-13: 9786208098544
  • Publisher: KS Omniscriptum Publishing
  • Publisher Imprint: Verlag Unser Wissen
  • Height: 229 mm
  • No of Pages: 128
  • Spine Width: 8 mm
  • Width: 152 mm
  • ISBN-10: 6208098548
  • Publisher Date: 18 Sep 2024
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Weight: 199 gr


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