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Microsoft Dynamics Crm 2011 Administration Bible

Microsoft Dynamics Crm 2011 Administration Bible

          
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About the Book

While Dynamics CRM is by-far the easiest CRM application to use, users can benefit from a complete reference that shows them how to get more value out of their CRM application. The Microsoft Dynamics CRM 2011 Administration Bible, written by a Dynamics CRM MVP provides essential and in-depth coverage on end-user functionality, configuration and customization, integration with Microsoft Office, business process automation, and reporting.

About the Author

Matt Wittemann is the director of the CRM practice at C5 Insight (formerly Customer Connect), and a Microsoft CRM Consultant and MVP who has been working with CRM since it was first released. Geoff Ables is a customer relationship management (CRM), database marketing and Web 2.0 expert. Geoff is a Managing Partner of C5 Insight a leading provider of business intelligence, collaboration, document management, application development, extended relationship management (XRM) and customer relationship management (CRM).



Table of Contents:
Introduction. Part I: Laying a Solid Foundation. · Familiarizing Yourself with CRM. · Taking a Tour of Dynamics CRM. Part II: Installing Dynamics CRM. · Architecting Your CRM System. · Installing Other Components for Dynamics CRM. Part III: Administering Dynamics CRM. · Post-Installation System Settings. · Managing Users in Dynamics CRM. · Using the Deployment Manager. · Managing Data. · Maintaining, Optimizing, and Troubleshooting Dynamics CRM. Part IV: Using Microsoft Dynamics CRM. · Getting to Know the CRM Application. · Using Dynamics CRM for Outlook. · Using the Sales Functions. · Using the Marketing Functions. · Using the Service Functions. Part V: Customizing Dynamics CRM Through the User Interface. · Realizing the Benefits of Office and SharePoint Integration. · Tailoring CRM to Your Organization. · Working with CRM Entities. · Automating Your Organization with Processes. Part VI: Customizing Dynamics CRM with Custom Code. · Understanding the Other Customization Options. · Understanding the Development Options. · Working with Client-Side Customizations. · Working with Server-Side Customizations. Part VII: Visualizing Your Dynamics CRM Data with Charts, Reports, and Dashboards. · Using the Built-in Reporting Tools. · Working with Visualizations: Charts and Dashboards. · Custom Reporting for Dynamics CRM. Part VIII: Extending and Integrating Dynamics CRM. · Connecting to Other Systems: Migration and Integration with Dynamics CRM. · XRM: Going Beyond Traditional CRM. Part IX: Appendixes. Appendix A: Advanced Integration with SharePoint 2010. Appendix B: Accessing and Using Online Resources. Index.


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Product Details
  • ISBN-13: 9788126532131
  • Publisher: Wiley India Pvt Ltd
  • Binding: Paperback
  • ISBN-10: 8126532130
  • Publisher Date: 2011
  • No of Pages: 816

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