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Micromessaging

Micromessaging

          
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About the Book

Change the way you do business with the nonverbal gestures that can make or break any business relationship A blank look, an averted gaze, or a dismissive shrug . . . we all know how other people's nonverbal cues can make us feel, even if they are delivered or received without conscious awareness. But do you know the ways in which these subtle behaviors can define your ability to influence the performance of others for better-or worse? Stephen Young, one of the foremost experts on leadership, introduces the concept of micromessages-the gestures, facial expressions, tones of voice, word choices, eye contact, and interactive nuances that can be either debilitating or empowering to employees and to the power of leadership. Once you understand these micromessages, you'll be able to improve your leadership skills by • Getting inside your organization's cultural DNA to spark change • Diffusing negative micromessages (microinequities) and use positive micromessages (microadvantages) to spark creativity, improve performance, and exceed goals • Infusing positive micromessages at all levels of the organization, achieving a strong, inclusive, and high-performing work environment

Table of Contents:
Introduction: Setting the Stage Chapter 1. Micromessages: The DNA of Leadership Chapter 2. The Blind Spot Chapter 3. Birds Do It, Bees Do It- Even Babies Do It Chapter 4. I Didn't Say Fthe Stole the Book Chapter 5. It's Here, There and Everywhere Chapter 6. Speaking the Language Chapter 7. What's in It for Me? Chapter 8. Retrain Your Brain Chapter 9. Is This About Faking It? Chapter 10. That's One Dumb Rat! Chapter 11. Shrink Group Think Chapter 12. Bottoms Up! Chapter 13. Mixed Messages Chapter 14. Micromessages: In the Air and Everywhere Chapter 15. The Power of a Spell Chapter 16. Breaking the Spell Chapter 17. Teachers at the Epicenter Chapter 18. Resetting Your Filters Afterword Afterword Index


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Product Details
  • ISBN-13: 9780070659100
  • Publisher: Tata Mcgraw Hill
  • Publisher Imprint: Tata Mcgraw Hill
  • Edition: 1
  • No of Pages: 216
  • ISBN-10: 0070659109
  • Publisher Date: 2007
  • Binding: Paperback
  • Language: English

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