Identify and overcome common medical staff assessment challenges with this new resource! From advanced practice professionals to telemedicine providers, The Medical Staff's Guide to Overcoming Competence Assessment Challenges will walk you through every step of collecting performance data to ensure quality of care and comply with accreditors' standards. Our expert MSPs, including Sally Pelletier, Carol Cairns, Anne Roberts, and Frances Ponsioen, address many of the common challenges that medical services professionals face when collecting performance data. Never again wonder whether your organization has covered all its bases-ensure compliance and practitioner competence with this new book.
About the Author: Anne Roberts, CPMSM, CPCS
Anne Roberts is the senior director of medical affairs at Children's Medical Center of Dallas where she oversees eight departments, with her primary focus being on medical staff services and medical staff quality. Additionally, she is a consultant and speaker with The Greeley Company, a division of HCPro, Inc., in Danvers, Mass. As a recognized expert in the field, she presents frequently for National Association Medical Staff Services (NAMSS) and other healthcare entities on topics such as medical staff credentialing and legal strategies for MSPs and medical staff leaders; she has numerous guidebooks published by HCPro.
Sally Pelletier, CPMSM, CPCS
Sally Pelletier is an advisory consultant and the chief credentialing officer for The Greeley Company.She brings more than 20 years of credentialing and privileging experience to her work with medical staff leaders and medical services professionals across the nation. Pelletier advises clients in the areas of accreditation, regulatory compliance, credentialing and privileging process simplification and redesign, and medical staff services department operations; she also provides leadership and development training for medical staff leaders and medical services professionals. Pelletier serves as an expert witness and presents at state and national seminars on a variety of topics related to medical staff leadership training, leading practices in credentialing and privileging, and physician competency management. She has coauthored several HCPro/Greeley books.
Frances M. Ponsioen, CPMSM, CPCS
Frances M. Ponsioen is Credence site director for The Greeley Company. She has over 20 years of experience in medical staff services, most recently serving 10 years as the director of medical staff services for the five-hospital Baptist Health System in San Antonio. In her roles, she has worked directly with medical staff leaders and hospital executives to ensure continued compliance with all regulatory standards related to medical staff and credentialing responsibilities; implemented a credentialing software system while transitioning the primary source verification process in-house for the healthcare system; developed and implemented core privilege forms for medical staff and allied health staff; and fully reorganized all medical staff governance documents. She also developed a successful plan for the full upgrade and implementation of the credentialing software system, bringing the initial application and reappointment process online.
Carol S. Cairns, CPMSM, CPCS
Carol Cairns has participated in the development of the medical staff services profession for more than 35 years. She is a senior consultant and frequent presenter with The Greeley Company. A recognized expert in the field, Cairns has been a faculty member with NAMSS since 1990. She presents frequently for NAMSS and other healthcare entities at state and national seminars on subjects such as basic and advanced credentialing and privileging, core privileging, AHP credentialing, CMS' "Conditions of Participation, " and the standards of--and survey preparation for--The Joint Commission, the National Committee for Quality Assurance, and the Healthcare Facilities Accreditation Program.
