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marketing relationnel dans le secteur du luxe

marketing relationnel dans le secteur du luxe

          
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About the Book

Inhaltsangabe: Introduction: Le marketing relationnel dans le secteur du luxe: Comment l'industrie du luxe peut-elle adapter les outils du marketing relationnel tout en préservant les codes du luxe? Les années '90 ont marqué un changement dans l'industrie du luxe: passage d'une logique artisanale à une logique de volume, stratégies massives de recrutement, ouverture des nouveaux magasins. A l'heure où ces stratégies atteignent leur saturation, les marques de luxe devraient se repositionner et recentrer des actions marketing sur la relation client, délaissée dans les années '90. Dans un contexte de banalisation des produits et des marques, la différenciation se fait désormais par les services. Quelles sont les méthodes les mieux adaptées aux marques de luxe afin de satisfaire et de fidéliser leur clientèle exigeante, tout en préservant l'indispensable qualité de la relation client? Le marketing relationnel, issu du marketing de la grande distribution, est-il un moyen adéquat pour des marques exclusives? Caractérisé par un besoin très fort d'individualisation de la relation client, le commerce du luxe peut se servir des outils du marketing relationnel afin de mieux connaître, segmenter et fidéliser sa clientèle. Sommaire: Sommaire Introduction8 PARTIE I.ETUDE THEORIQUE - Les définitions 1.1Le luxe, un secteur pas comme les autres11 1.1.1Historique: le goût pour le superflu à travers les siècles12 a.Le luxe selon les philosophes: une perception différente12 b.Evolution de la notion du luxe: du luxe ancien au luxe moderne14 c.La démocratisation du luxe, un droit pour tous15 1.1.2Les notions du luxe17 a.Les dimensions du luxe17 b.Caractéristiques d'un produit de luxe18 c.La marque comme code de reconnaissance sociale20 1.1.3Le luxe, un secteur paradoxal21 a.Le paradoxe de la demande22 b.Le paradoxe du produit23 c.Le paradoxe du prix23 d.Le paradoxe de la distribution24 e.Le paradoxe de la communication24 1.1.4L'industrie du luxe: facteurs éc


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Product Details
  • ISBN-13: 9783838698953
  • Publisher: Diplom.de
  • Binding: Paperback
  • Language: French
  • Returnable: N
  • Spine Width: 8 mm
  • Width: 148 mm
  • ISBN-10: 3838698959
  • Publisher Date: 09 Oct 2006
  • Height: 210 mm
  • No of Pages: 126
  • Series Title: French
  • Weight: 177 gr


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