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Manual de procesos de un hotel: Incluye el mapa de procesos de un hotel

Manual de procesos de un hotel: Incluye el mapa de procesos de un hotel

          
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About the Book

El presente, no pretende ser una guía exacta de cómo diagramar o identificar los distintos procesos que tienen lugar en un hotel. Aunque los hoteles se parecen no son iguales, y es por ello que la principal intención de este libro, que es el resultado de la comparación y adaptación de diversos artículos, libros, tesis en los que ha trabajado el autor es facilitar al lector una idea de cómo llevar a cabo el diseño, redacción y puesta en práctica, en todas sus etapas del manual de procesos de un hotel.
About the Author: Yosvanys Ramón Guerra Valverde es Master en Administración de Negocios, Licenciado en Educación en la especialidad de Economía y Maître de Hotel, desempeñándose como profesor de la Universidad de la Habana en las facultades de Contabilidad y Finanzas, Economía y Turismo, asi como en el Sistema de Formación Profesional para el Turismo en la República de Cuba e impartiendo las asignaturas de Administración General, Administración Estratégica, Investigación de Operaciones, Gestión de Alimentos y Bebidas y Administración y Operaciones en Cocina. Ha participado en eventos nacionales e internacionales y goza de un alto prestigio a nivel internacional en el campo de la investigación y aplicación de instrumentos cuantitativos para la administración y gestión de restaurantes, publicando su primero libro en el año 1997 y compartiendo sus conocimientos en diversos articulos publicados.


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Product Details
  • ISBN-13: 9781508807179
  • Publisher: Createspace Independent Publishing Platform
  • Publisher Imprint: Createspace Independent Publishing Platform
  • Height: 279 mm
  • No of Pages: 124
  • Series Title: Spanish
  • Sub Title: Incluye el mapa de procesos de un hotel
  • Width: 216 mm
  • ISBN-10: 1508807175
  • Publisher Date: 09 Mar 2015
  • Binding: Paperback
  • Language: Spanish
  • Returnable: N
  • Spine Width: 8 mm
  • Weight: 417 gr


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