This book, written in an easy-to-access novel format, provides practitioners and managers with:

• A next-generation system for enhancing digital transformation efforts in an organization
• An enhanced and more beneficial than a traditional approach for implementing Business Process Management (BPM)
• A business process improvement system that goes beyond Lean Six Sigma and the Balanced Scorecard
• A free software app for response-metric tracking that provides insight not possible with traditional metric reporting techniques
• A methodology for Lean Six Sigma improvement project selection so that the big-picture will benefit from the project′s completion
• A clickable Lean Six Sigma Define-Measure-Analyze-Improve-Control (DMAIC) process-improvement roadmap integrates the application of Lean and Six Sigma tools so that the right tool is used at the right time when undertaking process improvement efforts
• A methodology to statistically show and quantify at the 30,000-foot-level the benefit from process improvement efforts

This book provides direction on how organizations can resolve issues that commonly occur with:

• Traditional control charts and process capability reporting techniques
• AQL testing and reporting
• Lean Six Sigma deployments

This book provides direction in how organizations can benefit from the wise application of:

• Statistical and non-statistical techniques.
• Design of Experiments (DOE) in both manufacturing and transactional processes.

In this book, Jorge and his golfing MBA buddies discover a no-nonsense methodology that minimizes the risk of organizations' doing bad things. The described method provides direction for establishments to achieve the 3Rs of business; that is, everyone doing the Right things and doing them Right at the Right time.

This novel describes the application of Integrated Enterprise Excellence (IEE). The IEE system offers much flexibility, including a means for effectively managing an organization remotely. The book describes how Jorge implemented IEE in his Harris Hospital and how his golfing MBA friends applied and benefited from the methodology in their manufacturing and transactional organizations.

IEE provides a comprehensive 9-step system that CEOs, presidents, general managers, executives, managers, leaders, practitioners, and others can use to resolve elephant-in-the-room management issues such as:

• Business goals not being met
• Scorecards leading to harmful, if not destructive, behaviors
• Persistent day-to-day firefighting problems
• Business strategies that are very generic and difficult to translate to organizational work environments
• Lean events and other improvement projects can consume many resources but often do not offer a quantifiable benefit to the whole business.
• Lean Six Sigma process improvement deployments that have improvement projects, which are either not completed in a timely fashion or which make substantial financial claims that are questionable

This book offers an easy-to-understand book-character dialog on implementing Deming's management philosophy and delivering a system for managing the needs of ISO 9000, Baldrige award criteria, and Shingo Prize criteria all at one time through the IEE business management system.