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Leistungsmanagement für eine verbesserte Servicebereitstellung

Leistungsmanagement für eine verbesserte Servicebereitstellung

          
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About the Book

Die Weiterentwicklung der Demokratie in Südafrika hat dazu geführt, dass die Fähigkeit des öffentlichen Dienstes gestärkt werden muss, erstklassige Dienstleistungen für seine Bürger zu erbringen. Die Herausforderung, die Nachfrage nach grundlegenden Dienstleistungen zu befriedigen, hat sich in der gegenwärtigen Situation verschärft. Es wird erwartet, dass sich das Blatt wendet, sobald diese anfängliche Herausforderung gemeistert ist, und sekundäre Dienstleistungen wie die Übertragung des Eigentums an Forstplantagen zur neuen Herausforderung werden. Das Streben nach effizienter und effektiver Leistungserbringung ist von größter Bedeutung, unabhängig davon, ob es sich um grundlegende Leistungen handelt oder nicht. Leistungsmanagement, sowohl auf individueller als auch auf organisatorischer Ebene, ist eine Notwendigkeit für die Leistungserbringung. Die Forschungsergebnisse (mit Fokus auf die Leistungserbringung innerhalb der Hauptdirektion: Forstwirtschaft) haben gezeigt, dass das Vorhandensein von Leistungsmanagement und anderen unterstützenden Systemen nicht automatisch eine Verbesserung der Leistungserbringung garantiert. Der Unterschied liegt darin, wie effektiv eine Organisation das Leistungsmanagement in Verbindung mit einem vollständigen Satz funktionaler Richtlinien, Systeme und Instrumente anwenden kann, um die Auswirkungen auf die Leistungserbringung zu verbessern.


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Product Details
  • ISBN-13: 9786203480832
  • Publisher: KS Omniscriptum Publishing
  • Publisher Imprint: Verlag Unser Wissen
  • Height: 229 mm
  • No of Pages: 112
  • Spine Width: 7 mm
  • Width: 152 mm
  • ISBN-10: 6203480835
  • Publisher Date: 28 Apr 2021
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Weight: 177 gr


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