Organizations around the world are using Lean to redesign care and improve processes in a way that achieves and sustains meaningful results for patients, Staff, physicians, and health systems. Lean hospitals, third edition explains how to use the Lean methodology and mind-sets to improve safety, quality, access, and morale while reducing costs, increasing capacity, and strengthening the long-term bottom line.
this updated edition of a Shingo research Award recipient begins with an overview of Lean methods. It explains how Lean practices can help reduce various frustrations for care give Rs, prevent delays and harm for patients, and improve the long-term health of your organization.
the second edition of this book presented new material on identifying waste, A3 problem solving, engaging employees in continuous improvement, and strategy deployment. This third edition adds new sections on structured Lean problem solving methods (including Toyota Kata), Lean design, and other topics. Additional examples, case studies, and explanations are also included throughout the book.
mark graban is also the co-author, with Joe Swartz, of the book healthcare kaizen: engaging front line Staff in sustainable continuous improvements, which is also a Shingo research Award recipient. Mark and Joe also wrote the executive guide to healthcare kaizen. Review "Leaders of today’s healthcare organizations are on a continuous journey to improve results, requiring a relentless focus on improving the underlying process of care delivery and leadership practices. Mark has written a book that provides compelling ideas to help create better places to work, practice medicine, and receive safe, high-quality care." -Quint Studer, Founder of Studer Group, 2010 recipient of the Malcolm Baldrige National Quality Award, Author of Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference and Results That Last: Hardwiring Behaviors That Will Take Your Company to the Top"Mark Graban’s book has documented what is now happening in hospitals all across America as we learn to apply the Toyota Production System methodology to healthcare. This book lays out the nuts and bolts of the Lean methodology and also describes the more difficult challenges, which have to do with managing change. Graban’s book is full of wins - these are the same type of wins that are happening at ThedaCare every day. I wish I could have read this six years ago, as it might have prevented some of the mistakes we made in our Lean transformation journey."-John S. Toussaint, MD, President/CEO, ThedaCare Center for Healthcare Value"Mark Graban is the consummate translator of the vernacular of the Toyota Production System into the everyday parlance of health care. With each concept and its application, the reader is challenged to consider what is truly possible in the delivery of health care, if only standardized systems borrowed from reliable industries were implemented. Graban provides those trade secrets in an understandable and transparent fashion."-Richard P. Shannon, MD, Executive Vice President for Health Affairs, University of Virginia"There is an enormous shortfall between the healthcare we receive and what we actually get. Mark Graban explains how those in the system can make care delivery better for everyone -patients, providers, and payors."-Steven J. Spear, Sr. Lecturer at MIT Sloan School of Management and Sr. Fellow at the Institute for Healthcare Improvement, Author of The High Velocity Edge"Mark Graban has been tirelessly studying the application of LEAN to health care, with an emphasis on respect for the people served by the system as well as the people who provide excellent care. He has an accurate sense of how things work in health systems, which makes his work more meaningful for people who want to make them better."-Ted Eytan, MD"The medical community has a tremendous opportunity to learn methods and techniques to impr