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Leading Travel and Tourism Retail: How Businesses Can Sustainably Capture New Profits in Shopping Tourism

Leading Travel and Tourism Retail: How Businesses Can Sustainably Capture New Profits in Shopping Tourism

          
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About the Book

The modern traveller is an enigma. Few businesses or retailers fully understand how they need to adapt to the different needs and backgrounds of international travellers. These potential customers, young and old, are in search of memorable experiences, just as much as physical products. They want to make their trip unforgettable, while minimizing their impact on the environment. Leading Travel and Tourism Retail is an invaluable guide for any retail professional who wants to harness the burgeoning levels of tourism globally and benefit from the increasing number of travellers who are venturing abroad ready to spend money, on everything from luxury goods and souvenirs to cultural activities and experiences.

Divided into easily digestible segments, Leading Travel and Tourism Retail guides readers through everything they need to know to get travellers engaged with their business and spending money. It covers everything from creating a business plan, to analysing the competition, product considerations, and the role of technology and data. The book also features fascinating interviews with high profile professionals from the industry such as Ravi Thakran (Group President of LVMH Retail), Michael Ward (CEO of Harrods), and Andrea d'Avack (President of CHANEL foundation). These interviews deliver invaluable insights into the nature of the industry, and a glimpse of the inner workings behind some of the best-known brands today. Engaging, accessible and packed with absorbing case studies and examples, Leading Travel and Tourism Retail is the must-have handbook for achieving retail success in the continually evolving, multifaceted world of travel and tourism.

FULL LIST OF CONTRIBUTORS:
- Jacques Stern, CEO of Global Blue Tax Refund
- Stephen Bebis, former CEO of Brookstone Gadget Stores
- Andrea d'Avack, former President of Chanel Perfumes & Cosmetics worldwide
- Christine Comaford, founder of Smart Tribes Institute
- Frances O'Grady, Secretary General of the Trade Union Congress, UK
- Desiree Bollier, Chair & Chief Merchant of Value Retail, creator and operator of The Bicester Village Shopping Collection
- Taylor Safford, President & CEO of Pier 39 entertainment & shopping complex, San Francisco
- Craig Robins, Founder & Owner of the Miami Design District Development, Florida
- Louis de Bourgoing, former International Chairman of WH Smith
- Dan Cockerell, Former Vice President of Disney's Magic Kingdom
- Michael Ward, Managing Director of Harrods, London
- Malik Fernando, Director of Dilmah Tea & Luxury Resorts, Sri Lanka
- Tine Willumsen, Founder of The Diversity Council, Denmark
- Jonathan Chippendale, CEO of Holition Technologies & Former Managing Director of De Beers Diamonds (Middle East)
- Paul Samuels, Executive Vice President & Hugo Brady, Vice President of AEG Entertainment Group
- Ravi Thakran, Group Chairman of LVMH Asia
- Jason Holt CBE, Chairman of the Apprenticeship Ambassador Network, UK Department of Education
- Ben Zifkin, Founder & President of Hubba.com, NY
- Lesley Batchelor OBE, Director General of the Institute of Export & International Trade


About the Author: Sacha Zackariya is co-founder and CEO of ChangeGroup International Plc, a global provider of tourist foreign exchange and tax free shopping services to 5 million customers per year, operating in over 120 locations worldwide. He is a retail and fintech leader who also founded the Tree Foundation educational charity in 1996 to improve the economic prospects of young people in the developing world in balance with their environment. Zackariya is also a UK Board Member of the YPO Young President's Organization representing 28,000 CEOs with a combined total of $9 trillion in annual revenues.


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Product Details
  • ISBN-13: 9781789665970
  • Publisher: Kogan Page
  • Publisher Imprint: Kogan Page
  • Height: 234 mm
  • No of Pages: 224
  • Spine Width: 0 mm
  • ISBN-10: 1789665973
  • Publisher Date: 29 Sep 2020
  • Binding: Paperback
  • Language: English
  • Returnable: Y
  • Width: 156 mm


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