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Latest In Healthcare Management

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About the Book

?A unique reference cum handbook on healthcare management.
?Includes all important topics like NABH, NABL, JCI, Six Sigma, Medicolegal, and Laws etc.
?Enriched with the latest information in healthcare.
?Provides a list of all important magazines and journals that are useful in health management.
?Foreword by distinguished persons of different sectors including the Honourable Prime Minister of India.
?Perfect guidebook for all professionals related to hospital management, nurses and doctors.

About the Author

Pradeep Bhardwaj (IIM-A and ISB Alumnus/5 National Awards/Listed under India’s top 10 doctors) DP (IIM Ahmedabad) FNF (ISB Hyderabad) PhD (Healthcare Strategy Management) M Phil (Management) MBA (Hospital Management) MHA MPH LLB (Hons) PG (Hospital Ad



Table of Contents:
Contents 1. Public Health and its Scope 1 What is the Scope of MPH Course? 2 2. Emerging Trend in Healthcare 9 Current State of Healthcare in India 10 Growth in the Healthcare Industry 11 Drivers of Growth for the Healthcare Sector 12 Emerging Trends in Healthcare: Challengers and Interventions 13 Changing Disease Trends 13 Burden of Noncommunicable Diseases 14 Current Infrastructure 14 Emerging Trends in Healthcare Delivery 16 Developments in Private Healthcare 17 Developments in Public Healthcare 18 Opportunities within India’s Healthcare Sector 20 Emerging Trend in Healthcare 2015 21 Mobile Health 22 Consumers’ Online and Offline World’s Merge 22 Social Media’s Growing Importance 22 Personalization Drivers Consumer Experience 22 Moving Beyond Clinical Expertise 23 3. Nursing Stations Design 24 The Work Environment of Nurses 25 The Nursing Station 25 4. Laws Applicable to Medical Practices 27 Healthcare in India 27 Human Culture 28 Medical Laws in India 29 Clinical Establishment Act (2010) 41 5. Cost of Medical Education 42 Increase in Demand 43 Cost of Producing an MBBS Doctor 44 Present Scenario 45 Studying Medicine Abroad 46 Postgraduate Medical Education 47 xxx Latest in Healthcare Management 6. Hospital Project Management Victory 51 Plan for Contingencies 51 Get Everyone Talking 52 Breakdown the Silos 52 Dig Deep—do not take “no” or “I do not know” for an Answer 53 Respect Each Other’s Strengths 53 7. Furniture Design Features and Healthcare Outcomes 54 8. Ignite Healthcare Management Excellence and Passion by NLP Technology 57 Improve Personal, Professional and Healthcare Success by Neurolinguistic Programming (NLP) 57 Why use Neurolinguistic Programming in Healthcare? 58 Neurolinguistic Programming Concept 59 What is Neurolinguistic Programming? 59 How to use Neurolinguistic Programming? 61 Set of Skills that you will Learn and Apply 61 Personal Benefits 61 Professional Benefits 62 Vocabularies in Neurolinguistic Programming 63 Key Presuppositions in NLP: Beliefs of Excellence 64 Applications of NLP in Administration 64 Core Benefits of Learning NIP in Healthcare 64 Productivity Benefits 65 Organizational Benefits 65 Sensory Awareness Benefits 66 Benefits Specifically for Business 67 Language of Influence Benefits 67 Neurolinguistic Programming in Healthcare Education 67 9. Principles of Medical Ethics 69 Origins of Medical Ethics 69 Principles of Medical Ethics 74 Differences between Ethics and Legality 75 Turning to Ethical Guideposts and Guidelines 76 Moving Medicine Forward 79 Patient Rights 82 Emergency Room Ethics 82 Contents xxxi 10. Medical Tourism: India the Global Healthcare Destination 85 India: Untapped Potential in the Medical Tourism Market 85 Medical Tourism Advantage in India 87 Care of India 88 Incredible India 89 Visa Information 91 11. Third Party Administrator Management is Knowledge Management 93 Implications of Third Party Administrator 93 Functioning of Third Party Administrator 95 IRDA Regulations 95 12. Power of Six Sigma in Hospital and Healthcare Management 107 What is Six Sigma? 107 Features 108 How and when to Use It? 108 Phases of Six Sigma 109 Training Centers for Six Sigma 109 Main Players 110 Formula of Six Sigma 111 13. NABH, JCI: The Turning Point of Healthcare Quality System 113 Materials and Methods 114 Results and Analysis 116 Discussion 117 NABH: The Turning Point of Healthcare Quality System 119 Tools used for making NABH Popular 123 Initiative by Government of Gujarat for NABH 124 Introduction to NABH 126 NABH Provides Accreditation to Healthcare Setups 126 NABH Structure 127 NABH Secretariat 128 Organizational Structure 128 Hospital Accreditation 128 NABH Standards 129 Assessment Criteria 130 Preparing for NABH Accreditation 130 xxxii Latest in Healthcare Management NABH Accreditation Procedure 130 Benefits of Accreditation 133 Joint Commission International (JCI) in Indian Healthcare 135 India Friendly 136 About Joint Commission International 138 History of Continual Improvement by Joint Commission International 140 JCIs Relationship to the Joint Commission 141 Benefits to Indian Hospitals Once they get JCI Accreditation 141 Accreditation: The Value Equation 148 World-class via Accreditations 148 Accreditations: Reshaping Indian Healthcare 149 The Accreditation Process 150 Chapters in Joint Commission International Accreditation 150 Affordability 152 The Future 153 14. Six Sigma Concept in Healthcare 154 What is Six Sigma? 158 Methods 159 DMAIC 159 DMADV 159 Six Steps to Six Sigma 161 Six Sigma 162 Six Sigma and Healthcare 165 Six Sigma in Healthcare 167 Success Stories of Six Sigma 168 Prerequisites of Six Sigma 168 The Red Cross Hospital Case Study 169 Quality Tools 171 Quality Terms 172 MINITAB 172 Basic Concept and Most Frequently used Formula’s in Six Sigma 174 Defects per Unit (DPU) 177 Defects per Million Opportunities (DPMO) 178 Binomial Distribution 181 Poisson Distribution 184 T-Distribution 185 Hypothesis Testing 187 Chi-Square Distribution 189 Contents xxxiii F-Table 197 Design for Six Sigma (DFSS) 198 Hypothesis Testing and Parametric 199 15. Power of Six Sigma in HR Management 202 Improve your HR Excellence with Six Sigma 202 Role of Six Sigma in Human Resource Management 202 Six Sigma Process 203 How is Six Sigma Different? 204 Definition of Six Sigma 204 Steps to Implement Six Sigma in HR 204 Steps in Six Sigma Methodology (DMAIC) 204 Critical Success Factors for the Six Sigma 205 Rewards and Recognition in Six Sigma 206 How to Create a Six Sigma Culture 207 Change Management and Communications 207 16. High Altitude Medical Services 212 Effects of High Altitude on Human Beings 213 Altitude Sickness 216 Death Zone 219 Prevention 220 Medical Treatment 221 Altitude Training 224 Mountaineering 227 Shelter 228 Hazards 230 Weather 233 17. IVF Management 235 Categories of Infertility Care Units 235 The Project Report of in Vitro Fertilization 236 Area and Plan Layout 242 Floor Plan 245 The Staff 251 Salary Structure of Staff 253 Equipment 254 Marketing 263 Time Frame 264 The Future Perspective 264 xxxiv Latest in Healthcare Management 18. Electronic Medical Records 265 Assessing Return on Investment 268 Security Return on Investment 268 Other Areas for Return on Investment 268 Benefits of Electronic Medical Records 269 EMR and Clinical Trial 271 Electronic Medical Record Versus Paper Medical Record 271 Quality 275 An Electronic Health Record is not a Simple Replacement of the Paper Record 277 Long-term Preservation and Storage of Records 286 Challenges in Implementing EMR 286 19. Green Buildings in Healthcare 288 What is LEED? 288 LEED Rating System 289 LEED India 291 20. Hospital Architecture: Importance and Management 296 Planning Public Spaces for Healthcare Facilities 297 Operation Theater Complex 299 The Authority for Standardization 306 21. Knowledge Process Outsourcing: The Next Big Opportunity in Healthcare 308 India: Preferred Destination 308 Buyers of Healthcare KPO Services 308 KPO Services in Healthcare 309 KPO in Medical Transcription 309 KPO in Medical Coding 309 Key Benefits 311 Road Ahead 312 22. Opportunities in Healthcare Administration and Alternative Therapies 313 Concept of Hospital Administration and Management 314 Hospital Administration in a Nutshell 315 Uniqueness of the Hospital Administration 316 Future Trends in Hospital and Healthcare Management 316 How to Serve Hospital and Healthcare with Power and Status? 317 Healthcare Administration: Career Overview 319 Contents xxxv Education and Training 320 Areas of Specialization 320 Career Prospects 320 Money Matters! 321 Some Top Recruiters 321 Educational Institutions 322 Suggested Hospital and Healthcare Management Journal/Newspaper/Magazines 326 India’s Major Hospital and Healthcare Consultancy Firms 326 Useful Indian Healthcare Sites 327 Management of Alternative Therapies 330 Alternative Therapies Guidance 337 Prevalence of Use of Specific Therapies 349 In Palliative Care 350 Potential Side Effects 350 Instructions to Patients 351 23. Entrepreneurship in Healthcare 352 Setting Goals 352 How Important is Hands on Experience for a Start-up? 354 Steps 357 Tips for Internal Consultancy 361 Internal Consultancy Skills Case Study 364 Toolkit 366 The Consultancy Process 367 What all Clients want? 367 Working with Clients 371 What it Feels Like to be a Buyer? 373 Case 375 Division 376 Journey of the Customer: Analysis 378 Journey of the Customer: Diagnosis 379 Delivering Projects 380 Summary of the Project Approach 380 Project Planning 382 Managing Projects 385 Success in Project Management 389 Team Focus 391 Team Roles 392 Control Distractions 397 xxxvi Latest in Healthcare Management Critical Examination 401 Styles of Influencing 403 Interpretation of Scores 408 Political Resources: Inventory 408 Negotiating Overview 411 Preparation 414 Presentations: Preparation 420 Chairing Meetings 425 Keeping Control 428 Discussing Each Item 428 Encouraging Participation 429 Summarizing and Closure 429 Team Consensus Decision Rule 430 24. Postgraduate Medical Education Management 432 25. Business Models in Clinical Research Management 439 Meaning of Business Model 439 Business Model in Clinical Research 440 Types of Business Models 441 26. Paramedical and Its Scope in Healthcare 452 Paramedical Sciences: Courses with Great Scope 452 Paramedical: The Backbone of Medical Science 453 Current Role of Paramedical 455 Facts and Figures: Paramedicals 456 Opportunities for Paramedicals 456 27. Plan for a Start-up Business 460 Sample Business Plan 461 General Company Description 461 Products and Services 462 Marketing Plan 462 Operational Plan 468 Management and Organization 472 Personal Financial Statement 472 Start-up Expenses and Capitalization 472 Financial Plan 473 Appendices 475 Refining the Plan 476 Contents xxxvii 28. Healthcare Management Consultancy Services 481 Good Management 482 What is a Consultant? 486 Being a Consultant is being in Business 490 Tips for Internal Consultancy 491 Toolkit 497 Medical Practice in Today’s Scenario 505 Medical Negligence 505 Consumer Forums 506 Service Offered 506 Criminal Negligence Cases and Its Reasons 508 What is the Main Difference between Civil and Criminal Law? 509 Annexure 515 Glossary 523 Index 541


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Product Details
  • ISBN-13: 9789351528593
  • Publisher: Jaypee Brothers Medical Publishers Pvt. Ltd.
  • Publisher Imprint: Jaypee
  • Edition: 1
  • Language: English
  • Width: 216 mm
  • ISBN-10: 9351528596
  • Publisher Date: 2015
  • Binding: Paperback
  • Height: 140 mm
  • No of Pages: 589


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