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L' optimisation de la gestion des incidents. Rapport de stage

L' optimisation de la gestion des incidents. Rapport de stage

          
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About the Book

Rapport de Stage de l'année 2017 dans le domaine Informatique - Divers, note: 15.00, cours: Système d'Informaton, langue: Français, résumé Dans ce travail écrit l'auteur analyse le système d'information d'une entreprise et lance des propositions d'amélioration. Le rapport est établi dans le cadre de stage de fin d'étude en Master 2 management des systèmes d'information et multimédias. Lequel stage a été effectué au sein de l'entreprise Amendis-Tétouan sous le thème de la gestion des interventions. La première partie de ce rapport est dont consacrée à la fixation des différents objectifs liés à ce stage. Vous y découvrirez d'ailleurs avec parcimonie l'essentiel du référentiel ITIL, la notion de la méthode ADDIE, les informations sur la société d'accueil, Amendis et ainsi que les différentes missions que l'on devait accomplir durant nos 3 mois de stage passés au sein la société en question. La deuxième partie quant à elle, est axée sur le rappel de l'état de l'art. Il s'agit ici de vous faire découvrir ce qu'est un incident et comment le gérer au sein d'une organisation. Toujours dans la même partie, on vous présente aussi toutes les 5 phases constitutives du référentiel ITIL avec des détails précis. Ensuite, nous la bouclerons par la résolution d'un cas pratique sur La confection des Accords SLA. La troisième partie à son tour, nous l'avons dédiée à l'étude de l'existant au sein de la société d'accueil de notre stage Amendis-Tétouan. C'est dans cette section que nous avions procédé au critique des quelques éléments, les composants du système d'information de cette société. Puisque critiquer égale apporter des solutions, nous avons aussi proposé quelques solutions idoines liées aux différentes critiques relevées sur les éléments du SI concernés. En fin, la quatrième partie de ce rapport est réservée à l'étude comparative menée entre l'instance informatique de base de la société Hydro-Québec et celle d'Amendis-Tétouan. Laquelle comparaison nous a permis de fai


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Product Details
  • ISBN-13: 9783668560482
  • Publisher: Grin Publishing
  • Binding: Paperback
  • Language: French
  • Returnable: N
  • Weight: 127 gr
  • ISBN-10: 366856048X
  • Publisher Date: 30 Nov 2017
  • Height: 210 mm
  • No of Pages: 88
  • Spine Width: 5 mm
  • Width: 148 mm


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