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Kundenwertorientierte Segmentierung als Baustein der Marktsegmentierung

Kundenwertorientierte Segmentierung als Baustein der Marktsegmentierung

          
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About the Book

Studienarbeit aus dem Jahr 2001 im Fachbereich BWL - Unternehmensführung, Management, Organisation, Note: 1.3, Verwaltungs- und Wirtschaftsakademie Essen, Sprache: Deutsch, Abstract: In Zeiten zunehmend besetzter und stagnierender Märkte, ist es für Unternehmungen schwierig, Marktnischen zu identifizieren und zu okkupieren. Mit der Marktsegmentierung - der Aufteilung des heterogenen Gesamtmarktes in möglichst homogene Teilmärkte - steht eine Marketingstrategie zur Verfügung, mit deren Hilfe dieser Problematik begegnet werden kann. Parallel hierzu, ergibt sich - ermöglicht durch das große Angebot am Markt - der Wunsch des Kunden, Produkte und Dienstleistungen zu erhalten, die in ganz besonderem Maße auf seine persönlichen Anforderungen abgestimmt sind. Die Konsequenz ist, dass die homogenen Teilmärkte immer kleiner werden, da die Bedürfnisse einzelner Verbraucher im Detail betrachtet, nahezu unendlich unterschiedlich sind. Soll ein Kunde also nicht verloren gehen, so muss die Unternehmung diese individuellen Wünsche berücksichtigen und die Segmentierung der Zielmärkte verfeinern. Doch der Punkt, an dem sich eine weitergehende Individualisierung nicht mehr rechnet, ist schnell erreicht. Die kundenwertorientierte Segmentierung bietet nun die Möglichkeit, die Bedeutung einer Kundenbeziehung zu ermitteln, anhand deren bestimmt werden kann, ob eine zusätzliche Individualisierung des Angebots gerechtfertigt ist oder nicht. Marketingbudget und Produktindividualisierung können so kundenwertbezogen abgestimmt und eine ungerechte Gleichbehandlung aller Kunden vermieden werden; denn "wer alle Kunden gleichbehandelt, behandelt alle Kunden gleich schlecht.


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Product Details
  • ISBN-13: 9783656995227
  • Publisher: Examicus Verlag
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Spine Width: 2 mm
  • Width: 148 mm
  • ISBN-10: 3656995222
  • Publisher Date: 17 Apr 2012
  • Height: 210 mm
  • No of Pages: 24
  • Series Title: German
  • Weight: 45 gr


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